Room comfortable but older appearance. Staff was wonderful helpful and very nice. Location convenient in the French Quarter walking distance from many things. Would stay again
Ellie
Ellie,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 2 月 7 日
The check in staff(male) was very rude upon our arrival. We arrived very early in the morning and he asked me why I didn’t use my key to get in(front door was locked and he wasn’t at the desk), asked why I was there so early(had already booked the room for the night prior and the 2 nights to follow and I already checked with staff about arriving for check in at the time I was going to arrive), handed me a paper to sign and as I was reading it he asked if I even knew what I was signing. He rudely told me I would have to sit outside and wait for someone to get my car for valet, reluctantly brought us a luggage cart after watching us struggle. Upon getting to the room the heat wasn’t working. We reported this to the staff multiple times before they finally sent someone who was unable to fix it. The next day we asked about heat again as our window had frost on it and they had no solution. I had to ask twice to be moved to a room with heat for the final night of our stay. The valet staff was rude, asking us what we wanted when presenting our ticket to get the car out. At one point they lost our car keys. I’ve stayed in several area hotels and this was by far the worst experience and I normally don’t complain.
Mindy
Mindy,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 4 日
Staff was super friendly and helpful. We received two free drink tickets for May Bailys. This was my first time using valet parking and it was so convenient. I appreciate having my car in a safe lot onsite. There is also a very cute courtyard with a pool that looks inviting. For being one block off of Bourbon Street it was calm and quiet. Everything was in walking distance including public transportation. The room was worn but I was content. The mattress we had was completely memory foam, mixed feelings there. My only real complaint was the pillows. They were very hard and flat. Overall I loved the Dauphine and have already recommended to people.
Heather
Heather,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 3 日
We flew into New Orleans early to avoid the incoming snow storm in St Louis. The staff was very accommodating, we left are bags with the valet and were told if we came back at 1:30, instead of 4:00, our room would be ready and it was!! Check Out was a breeze, huge thank you to staff! Though we only stayed one night, you made a huge impression and we will definitely be booking again in the future.
Max
Max,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2026 年 2 月 2 日
The
D E J A N E E
D E J A N E E,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 30 日
The room was beautiful and the staff was very helpful.
Chaleen
Chaleen,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 25 日
Everything was as described. Great location. Nice hotel and staff.
Jonathan
Jonathan,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 1 月 21 日
We booked non-smoking but the room was smelling weed. Also be aware they charge oarking $50 which if i knew i would have just gone to Marriott coz they charge parking $35 ..
The parking attendants were great and kind and one even walked to to Oceana restaurants so i appreciated that
Beatrice
Beatrice,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 1 月 20 日
Front desk service at check in was rude, rude. Had to wait for 35 minutes for the room. I arrived after 4:35 PM. Once in the room, had to call front desk to notify them that there was no heat in the room. I was told and assured that it would be fix in a couple of hours. Waited to ask again about the status of the fix and what I got chastised for asking again.
We had to sleep in our clothes during the 1st night, maintenance came and measured the air temperature of the air flow of the heating unit and it measured 48 degrees.
The following day talk to Jeff at the front desk and what a difference in demeanor, very professional and attentive. He called maintenance and the problem was resolved very quickly.
So it is hard to understand why could it have been fixed the night before.
This hotel chain should empower Jeff to train their front desk service. The shift manager the night before no where to be find.
Louie
Louie,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 20 日
Such friendly staff,front desk and parking!!!! Super clean. Very convenient to everything
sheila
sheila,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 17 日
Jo Ann
Jo Ann,1 晚行程
Hotels.com真实住客点评
2/10 很差
2026 年 1 月 16 日
Tyrell
Tyrell,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 1 月 16 日
Terence
Terence,3 晚行程
Hotels.com真实住客点评
2/10 很差
2026 年 1 月 13 日
Room was dirty. Staff that was present was very accommodating. I had to check into another hotel at 2am!
Constance
Constance,3 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 1 月 12 日
Parking was great 👍
Tommy
Tommy,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2026 年 1 月 10 日
Need some tlc
agnieszka
agnieszka,3 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2026 年 1 月 3 日
Louis
Louis,4 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 30 日
Delia
Delia,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 29 日
Great location and very nice staff. However, there is a lot of very loud street noise from cars blasting radios that lasts past midnight. Hotel interior needs some TLC.
John and Rose
John and Rose,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 29 日
The hotel is in a great location. The parking was convenient and the valet was great. However the hotel needs to be updated. The shower took forever to get hot and didn't drain. All of the ice machines were out of order. The elevator was shaky and loud and seemed it could stop working at any time. The carpet was also filthy and felt gross.
Emily
Emily,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 27 日
Jordan
Jordan,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 12 月 27 日
The room needs some major repair; a wall in the bathroom was missing trim work and area is rusty; no hot water; poor shower stream; no bath mat for inside tub which means slippery surface for showering; room had no chairs when we arrived, although staff did supply one and we asked for one additional; plastic glasses were not replaced; no micro oven; HOWEVER, staff was very helpful and very friendly, Great location. Parking attendant very helpful and friendly. I AM STILL WAITING FOR A RECEIPT OF OUR CHARGES WHICH THE YOUNG LADY AT DESK SAID WOULD BE EMAILED TO ME. Overall observation of hotel is that it is in need of some refreshing.
Joanne Bittmann-Friz
Joanne Bittmann-Friz,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 19 日
Tv remote didn’t work so had to use buttons on side of tv to operate. Bed was hard and some of the lamps weren’t plugged in. Shower drain took forever to drain.
Property itself was nice, maybe my room was just outdated and in need of refresh.