The hotel’s location is excellent - right in front of beautiful Saone and very close to Lyon old town.
The transportation details provided by the hotel is so clear that I was able to arrive the hotel easily by public transportation without any issue.
In addition, the hotel staff are very supportive and willing to assist, which make my stay relaxed and comfortable.
Service was embarrassing. Writing this as a pretty experienced traveler, my husband and I were shocked at how bad the service was. Rude, condescending, and just honestly seemed to not care about anything we asked for/said. They had no bandaids lol. We couldn’t sit at our own hotel’s restaurant for lunch when we arrived because we had to make a reservation. Mind you, this is a no frills restaurant/cafe. The breakfast was at least decent. Good location. The people who worked at the hotel were the worst part. They look at you as if you’re stupid just for existing/being American. Maybe my husband and I look young but he’s a surgeon and I’m an attorney. Do not treat us like some idiot teenagers.
Camille
Camille,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 26 日
Thierry
Thierry,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 25 日
Excelente opción
Excelente ubicación, hotel limpio, moderno, el cuarto muy amplio
Javier
Javier,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 23 日
Glad we stayed here
Spacious, quiet room with a beautiful river view. Friendly and helpful staff, good breakfast buffet, excellent location at the northern edge of Vieux Lyon.
David
David,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 21 日
Great hotel, very friendly and helpful staff. Highly recommended!
Marios
Marios,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 18 日
Allt var fantastiskt! Väldigt trevlig personal och hela hotellet var super fint!
Ellen
Ellen,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 15 日
Konum güzel, temiz, güleryüzlü çalışan
Damla
Damla,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 14 日
Suosittelen
Siisti hotelli ja todella hyvällä paikalla!
Veera Juulia
Veera Juulia,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 14 日
Pierre
Pierre,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 12 日
Roland
Roland,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 2 日
Comfortable
P Stella
P Stella,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 24 日
Almost Perfect...But
Amazing location. Lovely property. The riverside view rooms, though, come at a price...noise from the bars below all night. Enjoyed as much of Lyon as we could manage on 2-3 hours of sleep each night. Wont go back...peaceful sleep is important.
Charlotte
Charlotte,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 21 日
Dayle
Dayle,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 20 日
David
David,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 17 日
loïc
loïc,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 11 日
Fint hotell med flott beliggenhet.
Fint hotell midt i smørøyet. Vi fikk et stort rom uten støy. God frokost
Elisabeth
Elisabeth,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 8 日
Nice hotel in good location for old town, the staff are friendly and helpful,especially Lula on front desk. However, the joey y
teresa
teresa,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 7 日
Such a lovely hotel
We had a lovely experience at La Phenix Hotel. The staff are exceptionally friendly and helpful. The room was spectacular with a view of the Rhone and a fireplace. It was in a fabulous location in the old part of the city. I would definitely stay here again next visit to Lyon.