First of all, this hotel charged a $100 deposit that was actually pulled from our account and later refunded--something that I haven't seen before except at really cheap, run-down places. It was unethical that they did not disclose this in advance. In addition to that, they double charged the deposit fee, taking $200 from that account. Fortunately the bank's fraud department reversed the second charge. Then they charged the wrong card for the room itself. I had used the "book now, pay later" feature and we emphasized that we wanted the room charged to the card we swiped rather than the card I used to guarantee the room. They failed to follow our instructions. It appears that everything is straightened out now and I will not have to file a complaint with the Washington Attorney General, but their response was quite rude, and both the night clerk and the manager called me a liar when I called to inquire.