They originally gave us a room key for a room that was occupied, and that was a little awkward at first, but this place was clearly understaffed and deserves a lot more help. I can’t fault the folks who work there operating with what little they have. That being said, this was a fine place to crash after a concert at SPAC. Inexpensive, quiet, and the folks who work there are friendly. Definitely no frills, but if that’s all you need it’s fine!