After booking a non-refundable room, I got to the hotel and they had not rooms left. Then had to figure out how to get a refund for a non-refundable room. After 20 minutes, finally found a phone number (not on the Hotels.com site) and got the refund approved. Waiting a week to get money back for room that wasn’t yours to sell is unacceptable
James
James,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 29 日
During our recent 4-day stay, our room was not cleaned at all, and we had to request fresh towels twice before they were provided. This was disappointing and not the level of service we expected.
That said, the room itself was comfortable, and we did enjoy the breakfast each morning.
Blanca
Blanca,4 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 16 日
真实旅客
1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 16 日
Scott
Scott,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 13 日
Great staff, room was spacious and clean. Nice breakfast
Jonathan
Jonathan,11 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 10 日
1 night stay will do
I had a reservation for 2 rooms, which were done together. I had called the property to let them know i would check in around 10. 1 room on the 1st floor and the 2nd on the second floor. Doesn't make any sense. Rooms were ok. Floor and elevator was ok. Smell weird.
Irene
Irene,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 10 日
Nery
Nery,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 10 日
Breakfast sucked
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 9 日
Served its purpose of a quick overnight while driving South to North
Pet fee is outrageous wasn’t expect an additional $108.00 on top of $175 for the night.
Brian
Brian,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 6 日
Hotel was nice
The stay was pleasant
Johnathan
Johnathan,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 2 日
Overnight stay
It was a super short overnight stay as we stayed here to split up our road trip. We arrived late & left early the next morning. Desk staff was super friendly. Room was clean. And AC worked great!!
Marie
Marie,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 28 日
真实旅客
1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 26 日
Changed my reservation without asking me
Hotel changed my reservation to a downgraded room without asking me. Pet fee was unreasonable for one night stay.
EDWARD
EDWARD,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 20 日
Very adequate, clean, helpful and friendly staff
Stephen
Stephen,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 19 日
Torrey
Torrey,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 14 日
It was a nice stay. The room was good and comfortable. On the downside, there was not any bread for toast, only bagels. No fruit or muffins to eat or take away.
Kevin
Kevin,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 9 日
We enjoy staying at this hotel and do so two times per year. The hotel is always clean and inviting, however, this time, we noticed that there were many things that needed maintenance. They include: The lighted mirror did not work; The electricle receptacle GFIC did not work; The water pressure was too low in the shower; One of the two elevators did not work; There was no functioning guest computer; Finally, there was not AC instructions on how to turn off the air conditioning. ROOM 205. Please address these items as we want to come back.
Steven
Steven,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 8 日
Bed was comfortable & shower hot.
Richard
Richard,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 28 日
Clean and neat. Desk personal both day and night were excellent, helpful and friendly.
William
William,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 18 日
Average , a little smelly and pull out couch was extremely uncomfortable
Linda
Linda,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 9 日
Walter
Walter,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 6 日
South side of rt Richmond
A great place to stay in the area, a lot nicer than others that cost more.
Parking lot didn't feel as safe but nothing else other than yelling out from the other side of the fence.
Buzzards are getting into the dumpster area and the trash of collector drops two bags of trash and doesn't hop out the truck to take care of it.
Thanks for a comfortable night sleep
Sean
Sean,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 5 日
Joan
Joan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 5 日
Awesome stay in Virginia
The room was really clean and refreshing. The walk in shower is just what I like. No complaints here at all. Thank you for the 2 day stay. The only thing that I think needs updating in the future would be USB ports for changing phone instead of the wall plug-in.