We were there for a competition weekend at the convention center so proximity wise, Sonesta was great! Convenient location, easy parking, restaurant/menu - great! All staff interactions were lovely all weekend.
Room walls are thin. We heard every conversation our room neighbors had AND heard every time someone left/entered their room on our floor (doors closing). We actually had to switch rooms (mid-stay) because the walls were so thin and we heard our next door neighbors when they came back to their room after a late night out.
After switching rooms (kind of a pain) our new room's bathroom wasn't cleaned upon check in. There was copious amounts of hair in our shower that wasn't ours. I notified staff and front desk and housekeeping were lovely. That said, we were inconvenienced twice during our stay and our stay was not cheap! I would have expected (at a minimum) a free night of parking.
Good location and VERY kind staff ... the rest ... meh.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 27 日
Connor
Connor,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 26 日
Amanda
Amanda,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 15 日
Customer Service
Nick V. at the front desk was very helpful
Alex
Alex,1 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 13 日
jan oddvar
jan oddvar,4 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 11 日
Sidney
Sidney,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 7 日
Seniors staying Mike
Mike
Mike,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 5 日
No pool
I wasn’t really happy with my stay because I specifically booked this hotel because it says it has a pool. No where on the description did it say the pool was closed. When I arrived I asked about the pool and they said they didn’t have one available. The weather was around 65 degrees that day and my dad and I were looking forward to get into the pool. I was just in Austin Texas and the pools were open. The front desk told me it was not the season for pools, which was absurd because we’re in April (I visited at the end of march) and it was 60 degrees outside.
Estephany
Estephany,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 24 日
Nice hotel with minor issues
The hotel is in a good location And appears very clean and has the typical downtown hotel amenities.
The staff was very friendly. I only have two issues: pillows were too soft and thin so my back and neck are sore.
The second issue was a light that kept turning on on its own throughout the night and waking me up. The hotel did fix it right away and comped the first night so they did the right thing.
Kyle
Kyle,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 20 日
Razel
Razel,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 17 日
JOSE
JOSE,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 16 日
Desiray
Desiray,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 13 日
Chasity
Chasity,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 11 日
David
David,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 3 日
Destiny
Destiny,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 2 日
Brian
Brian,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 25 日
Food was amazing the the staff was very kind and accommodating