I am extremely disapppointed to this hotel. The staff are hypocritical and do not really welcome us (I don’t know if your staff do not welcome Asian customers. I could feel the discrimination). The bathtub was broken and the remote control was out of order. We asked the reception staff to follow up in the next morning. She marked down our requests but did not follow up when we came back in the evening. Actually I think that room (room 102) is not suitable for 2 persons’ living.
The only friendly staff is Pierre. He helped us immediately at that evening. Housekeeping is also poor at times. For example, no cleaning on the used tea bags and tea pot; no replacing of shower cap.
We ate the buffet breakfast in the hotel, and found that some of dishes were not properly cleaned. This leaves us poor impression.
All in all, I felt extremely disappointed to the hotel’s service.
C.H.
C.H.,4 晚行程
Expedia真实住客点评
8/10 很好
2018 年 4 月 8 日
真实旅客
Hotels.com真实住客点评
8/10 很好
2018 年 1 月 31 日
Tzu-Wei
Tzu-Wei,4 晚浪漫旅行
Hotels.com真实住客点评
8/10 很好
2017 年 12 月 14 日
Xin
Xin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2017 年 12 月 10 日
总体来说四星条件的酒店这里是不错的选择,距离伦敦大学和大英博物馆都很近,值得推荐
Lengxin
Lengxin,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2017 年 9 月 30 日
Good location
But is too small and there are noisy neighbours too. Sound prrof is not good.
K
K,1 晚行程
Expedia真实住客点评
10/10 绝佳
2016 年 5 月 15 日
the hotel is near the tube station with around 10-15 mins walk
the bed is very comfy, we slept very well
whole room is very clean and tidy
it also provides free wifi with high speed
there are many cafes around too
MAN WAH TIFFANY
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 3 日
Charlene
Charlene,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 21 日
Good but don't expect what you get outside London
The staff were really great, helpful and considerate. The shower head was great and the room was clean. But there were some issues:
1) The restaurant was closed, we weren't told about this in advance or at check in only when we asked about eating there. They still had posters advertising the menu.
2)The room sizes are disproportionate to other Mercures. A superior King room in Bristol is double the size that the one in London.
3)There is clear signs of wear in the rooms. The paint was chipped, especially on the bathroom door where you can see it pealing. The shower curtain had black mould starting. The lift broke down briefly. The mattress was two pushed together.
4)casting to the TV doesnt work as the signal connection doesnt have internet.
真实旅客
3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 11 日
Norman
Norman,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 6 日
Good London Location
Booked last minute due to cancellation. Comfortable bed and quiet room on level 5 at the back. Very convenient location. Very friendly service from Begum at the front desk on check in.
Geoff
Geoff,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 6 日
Emilie
Emilie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 4 日
Beysin
Beysin,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 30 日
Darren
Darren,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 30 日
Pretty good mid range London hotel
Well positioned hotel surrounded by restaurants and tourist areas. Rooms are small as most London. Staff is a team and all good. Hotel is going to be modified to better integrate reception and restaurant- very much needed. Reasonable value in very expensive city.
Prof Peter
Prof Peter,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 25 日
Amanda
Amanda,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 22 日
Michelle
Michelle,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 21 日
Sarah
Sarah,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 8 日
Nice
Staff really helpful. Room was compact but fine for what we needed. The bed so comfy. Id say only doen us only two sachets of milk which is no where near enough for two people. We overlooked main road so very noisy traffic right through night
Victoria
Victoria,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 28 日
Helt greit hotell. God beliggenhet og lett ankomst fra Heathrow.
Hyggelig betjening og god frokost.
Litt varmt rom og aircondition som slo seg av automatisk om natta.
Gode senger.
Morten
Morten,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 28 日
Kirsty
Kirsty,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 25 日
For the money paid, it was essentially a tiny box room with a window onto a very busy road. Lack of total blackout blinds/curtains caused sleep issues too.