We found the price of this hotel is much much lower than I booked from Hotels.com when I got the hotel. Then we called customer service. They cannot make a price match!! We were told that, once booking a room in Hotel.com, a customer must keep checking the price change! It is ridiculous! No, we did not keep check price changes, but it is because of trust! A trust to the your services! If your price is much higher than the hotel offers, why I use your services? In next three month, I’ll have a lot of travels, how can I trust Hotels.com ?! This extremely bad experience destroyed my trust on Hotels.com! 2 reasons: much higher price and bad customer service!!