Check-in was easy and Pam was very nice. She explained where everything was and the process was quick. The hotel had a wonderful smell throughout the halls and in our room. The room was clean and beds/pillows super comfy. There was a pullout couch but we never utilized it so I can’t speak on how comfortable it was. There was a balcony with some chairs that was nice to sit in. There was a small coffee pot, fridge and microwave in the room as well. Breakfast was complimentary and very good. Biscuits, gravy, eggs, sausages, hash, hashbrowns and cinnamon apples were on the hot bar. There were breads to toast as well as yogurt oatmeal and cereal. A waffle station, juice and coffee bar were also very nice. Indoor pool and an amazing hot tub are open 24 hours. Outdoor pool and lazy river were nice too. Any staff we interacted with were very nice. Hotel is a quick drive to pigeon forge, depending on traffic but never took us more than 20 minutes. For the location, price and cleanliness we will definitely stay here again.