Convenient to BNA but hotel was not as clean, a bit run down. Only had 1 towel in our room, hard to find someone to get more. People running up and down the halls all night and doing laundry at 2 am. Would not use again.
Gary
1 晚家庭旅行
10/10
Convenient, easy checkk in
darius
1 晚家庭旅行
10/10
Yenny
1 晚行程
6/10
The shower was the best of all things great pressure
Bobbie
2 晚家庭旅行
4/10
Employees were rude anytime we had questions and very dismissive of my concerns. Will not stay here again.
Emily
2 晚行程
2/10
This was the worst experience we’ve ever had traveling to a hotel. We travel with a working service dog who is clearly very well trained and for the sake of the public where’s all identifying uniform pieces. As soon as we walked in the door, we were accosted by the front desk. They refused to allow us further than the lobby, wanting and ID for our service dog. There is no such thing. We pleaded with them over and over, including calling management for them to read the ADA laws online. Telling them that their refusal of our entry was illegal. They were very nasty raising their voices at us. We were sitting calmly in the waiting area asking them to please inform themselves on the ADA laws again they still refused. We told them we were calling the police because this was illegal. They checked us out against our will and would not refund our money. Kept telling us that we need to leave the property. We told them that we hope their cameras work on the front desk because we were calm and respectful while they were yelling and very disrespectful. They charged us extra charges and could not give us a reason when we showed them our bank statement, nor would they give us a receipt to prove that they were refunding our money. We did reach out to hotels.com and they called the hotel to get them to refund our stay however we are still waiting on the hotel to refund the deposit and the random $166 charge that they could not explain other than they will return it. Mind you this is 1:30 AM.
Robert
3 晚家庭旅行
6/10
Clean & comfy beds. Poor water pressure in shower. Not much for breakfast - waffles and cereal. Nice at front desk.
Virginia
1 晚家庭旅行
6/10
It was comfortable but there were cigarette burns in the comforter and water stains on the ceiling.
My biggest complaint was that there was no hot food for breakfast besides waffles. Cereal and yogurt were the only other options. All bread. 😢
gina
1 晚家庭旅行
2/10
At 9 P.M. the toilet quit working. I called the front desk who informed me that maintenance did not return until 9 am and they were sold out of rooms. I had to take the lid off the toilet and add water from the ice- bucket to make it work the remainer of my stay. The hotel did not offer a discount or any type of reimbursement for my trouble. The hotel clerk DID NOT CARE! Management never called to apologize or anything. I called the hotel and was put on hold for over 20 minutes. I then called corporate who said they could not give me a refund or discount only management could, but that they would have management call me in 24 hours. One week later no call. Management does not care about their guest obviously. Never have I stayed at a hotel with such horrible customer service.
Cynthia
1 晚家庭旅行
2/10
Never made it to the hotel due to circumstances. Booked a refundable room. Also chose to pay on site when checked in. Still had to pay for a service that was never used. Terrible scam to make you pay for nothing.
Kyle
1 晚家庭旅行
10/10
真实旅客
2 晚行程
10/10
真实旅客
1 晚行程
10/10
Krista
1 晚家庭旅行
4/10
Door handles to almost every room were broken
Smelled Smokey
Mold on ceiling above the toilet
Hard to close the bathroom door
Ac took awhile to turn on
No clear direction on amenities when checking in
真实旅客
1 晚行程
10/10
Aaron
3 晚行程
10/10
Cori
2 晚行程
8/10
Torriano
1 晚家庭旅行
8/10
Shallymar
1 晚行程
4/10
Terri
2 晚行程
6/10
Dustin
1 晚行程
10/10
I really like this hotel for everything, but what I like most is that they accept cash deposits, so they don't take so long to return the money. Instead, you get your money back as soon as you leave.
Yenny
1 晚行程
8/10
One night during tornados and flooding. Worked out well.
Collette
1 晚行程
10/10
Kyle
3 晚行程
10/10
Morgan
1 晚行程
6/10
Hotel was fine. The bed was hard and not comfirtable