We had fully paid for our room through Hotels.com. I checked with the receptionist at check-in who acknowledged that the room was fully pre-paid. Nevertheless, at time of check out we saw that our credit card included a duplicate cost for the room. The second receptionist apologized and said the first was new and that’s why the mistake was made. She said she could not reverse the charge and she’d call us after manager arrived at 3PM. It’s now 4:50PM and we called (2nd time!). Another receptionist said that we would have to call Expedia to straighten up the problem! And it was the receptionist’s very mistake. Then he said he would try to work on it tonight. Very bad service. You overcharged us $180 and we want our money back. Plain and simple. Why can’t someone do something about this?
GRETCHEN
GRETCHEN,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 29 日
Wendy
Wendy,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 18 日
Christopher
Christopher,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 17 日
Amy
Amy,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 7 日
Barbara
Barbara,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 29 日
Old rundown place need remodeling up to date.
Elan
Elan,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 26 日
Breana
Breana,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 26 日
MICHAEL
MICHAEL,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 7 日
Would stay again
Good quality hotel, clean rooms and friendly staff.
Amy
Amy,4 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 22 日
alanna
alanna,1 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 4 月 21 日
Mark
Mark,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 20 日
Pit stop on a road trip
Carolyn
Carolyn,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 19 日
Great hotel. Very clean room and comfortable
Cesar
Cesar,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 14 日
Great front desk staff!
RICHARD
Travelocity真实住客点评
10/10 绝佳
2025 年 4 月 13 日
Just live lication
Lenny
Lenny,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 12 日
Staff are great. They all made me feel as if I was the only guest there with the attention they gave me. Eric in the evening stayed late to show me how to make the perfect cup of coffee. Thomas in the morning went beyond his regular duties to help me with my oddball request. The maintenance man who stopped his work to show me the fitness room was amazing, too (I am sorry I didn’t get his name).