Beautiful building, lovely staff, excellent location. However, the rooms are cold and we had to run the water for an ridiculously long time to get even warm water. Does not provide breakfast although there is free coffee in the lobby. Has minibar but no microwave in the rooms. Nearest parking is a public lot a half block away that is currently being run by a company that does not staff - instead one has to register via a QR code and is automatically charged. Cell reception is bad in the lot so that can take a long time for a tired traveler. Neighborhood was noisy due to garbage trucks and motorcycles.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 9 日
Michael
Michael,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 6 日
Robin
Robin,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 4 日
Cozy and Cuddly
The art work in the lobby made me smile and the warm halls made it feel more like home!
Benjamin
Benjamin,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 2 日
Steve
Steve,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 1 日
The Willows, Meh
The water pressure to the shower was extremely low. The water to the shower was lukewarm. The flushing handle to the toilet was broken and I had to fix it so that it would flush properly. The Mitsubishi wall AC unit was not operating. There was a musty smell throughout the building.
We certainly were not greeted with any sort of enthusiasm, not mean but rather indifferent. We could barely hear the front desk clerk when he spoke.
真实旅客
1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 30 日
Think before…
Absolutely not a good stay! The manager and the staff are just unprofessional!
In particular, the manager is very unprofessional. I called the manager repeatedly to no avail. I was told “she doesn’t call customers back. You will have to call her when she’s available.”
Once I did speak with her, she confirms that she has too many calls and doesn’t have to call customers back.
Additionally, a night desk clerk named Zach was simply dismissive. He seemed bothered when asked questions, always on his cell phone and would not make eye contact when customers returned to the hotel. A shame, such a nice area and hotel. The lack of customer service takes away from enjoying the hotel and neighboring sites.
Juan
Juan,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 6 日
Darrin
Darrin,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 28 日
Aimee
Aimee,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 11 日
Stay at the Willows
The Willows is a small hotel located in a great area full of wonderful restaurants and shopping. It’s very cozy and the fireplace is a great, especially in the winter. The lobby area is very welcoming
Kimberly
Kimberly,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 6 日
Great Hotel
Old time hotel, great location and very nice!
Scott
Scott,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 5 日
Deposit rip off
I was charged 100 as a deposit and despite only using a towel and washcloth to take a shower my deposit was not returned. This ia a ripoff
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 4 日
Peter
Peter,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 1 日
Liked it alot
Julius
Julius,3 晚行程
Expedia真实住客点评
6/10 好
2025 年 1 月 28 日
good location in Lincoln Park
The rooms were a nice size. The location was great for our needs. The hotel can realy use an update/refresh. We have no issue with it being an older hotel, but this one is looking run down. We had 2 rooms for our family. We had to change 1 room bc the heat was not working and then in the new room, the toilet did not work well. It did not fill. Even after speaking to the front desk the toilet was"iffy". Our kids came to our room to use the toilet rather than clog their toilet.
There are old fashion steam radiators which can be briefly noisy at times when they fill. Unfortunately, that often happened in the middle of the night. At about 3am both rooms' radiators filled. They were not controlled by a thermostat but by the hotel overall. In addition, there was a little spot wall heater and a seperate AC unit. Rooms (our 2 rooms were on opposite side of the hall) over looked alleys, common for city hotels. But for one room... a spot light shined directly into the room at the bed 24/7. So the shade had to be pulled.
Front desk staff was very casual... no uniform or more fomal dress. We did not recognize the staff when we went to check out on Sunday am. She was dressed in sweats. They were friendly enough.
The location was really good for us in Lincoln Park. Easily walkable to family that live in tha area. You do not have much choice g for hotels in that area.
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 26 日
kevin
kevin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 26 日
stan
stan,1 晚行程
Orbitz真实住客点评
10/10 绝佳
2025 年 1 月 24 日
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SAUL
SAUL,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 22 日
Gregory
Gregory,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 22 日
I liked the area and there was plenty of food choices. The people working the front desk were all amazing.