I had a perfect stay at the beginning, good reception by the staff when checking in, very nice and clean premises, but unfortunately a lady named Tereza at the reception when I checked out changed all the positives I had found in this hotel. She was very inattentive; even rude when checking out. Then as I was waiting for the valet to bring my car, she rushed to the door asking if I had paid for my room (which I did when I checked in). I had to show her colleague my credit card receipt as she was being really insistent. Really disappointed