after checked in, i found that the room was not cleaned at all. Then, front desk staff came & checked the status, and let me follow her to front desk again and re-assigned a new cleaned room, no formal apologies.
真实旅客
3 晚商务旅行
Hotels.com真实住客点评
6/10 好
2019 年 6 月 30 日
need to improve the service for check out service
when checking out, the system totally lost my living details, and even the date I have meals in their restaurant. Charged me two persons for city tax & breakfast while I had just registered in for myself one person only. One front desk lady was quite not friendly when dealing with these issues. At last, I have to re-visit them again in the other day just for the right invoice. And the front desk even try to let me re-visit them for the 3rd time. I refused to re-visit them again. At last, they spent me more than 2.5 hours to deal with this invoice, while still had one wrong date for my meal in their restaurant!!