The lady at the desk was rude. Whenever I asked a question, she responded no before I could get the question out. The gentleman who helped me after her and the female in the morning were professional and friendly. We were given two sets of towels for three people. When we asked for more towels at check-in, they told us they didn't have any more. We wondered at midnight, and they said they still had none. We asked in the morning, and the cleaning crew said, " No towels! I called the front desk, upset. She was understanding and found me two face towels. There was no explanation until we were checking out that she believed the dryer was broken. The shower had mold and gunk in the tracks of the doors.