I stayed at the Sonder Hotel from July16-20, 2025. This location was located at 628 S. 5th Ave in Philadelphia, Pennsylvania. Unfortunately, the experience was disappointing. The room was musty, and I had to bat away gnats and flys the entire stay. The second floor was very humid compared to the other floors that I visited for comparison. This is probably the reason for the excessive number to gnats and flys that I had to compete with. With these varmints it was very hard to eat or have drinks in the room.
When I arrived I could not gain access to the hotel. I begin to wonder if this was really a hotel. There was not access to the hotel unless you downloaded the SONDER app. When I downloaded the app I was prompted for the confirmation.The confirmation number I was using was incorrect. Fortunately, I maintenance person was beginning his work shift and allowed me access. Still trying to figure out where and how to check in was very confusing. Eventually, a person that was sitting in an office came out to assist me. She told me that the confirmation number that I was using was a third party confirmation number and that would not work. She found my reservation and provided me with a room. This room was not to my expectations. This room was smaller than my dormitory room back in 1983. This room had a bad odor coming from the refrigerator; the coffee maker brewed coffee grounds in the cups with every cup of coffee I made; the shower took 15 minutes to warm up to a warm temp.
Glenn
Glenn,4 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 17 日
Meh. Not a fan of the unstaffed "sonder" concept.
No hot water for first day of stay. Ceiling dripped water in bathroom the entire stay, despite someone interrupting an afternoon nap to supposedly fix it. There is no one to complain to, just an app chat function which was pointless when there is no staff onsite. I would have left and found another place if there would have been someone to give me a refund.
Rik
Rik,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 16 日
Torinn
Torinn,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 16 日
Diogo
Diogo,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 10 日
Rachael
Rachael,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 19 日
Hotel itself was very nice, clean and had everything we needed except staff, lol. That was a little different but after a couple of questions to the housekeeping everything was good! We really enjoyed the little cafe downstairs for afternoon drinks and late dessert! Friendly bartender, didn’t catch her name! Also the bed and pillow were very comfortable and loved the bathroom and shower. Found it a little pricey but overall we had a great experience!
Maria Elena
Maria Elena,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 17 日
Hotel muito bom mas sem nenhum funcionário para fazer atendimento. Isso causa alguns problemas que só são resolvidos (em parte) pelo chat. Eu reservei um quarto com duas camas mas me deram um com cama de casal e não consegui fazer a mudança para o que se fato contratei.
Diogo
Diogo,1 晚结伴旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 15 日
Attempted Gouging at Check-In But otherwise Grwat
Check-in was horrible. The hotel requires payment of additional fees for a check-in time earlier than 4:00 PM. There are no staff onsite! It just felt like gouging. The hotel itself is clean, modern and located in a really fun neighborhood.
Todd
Todd,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 14 日
Jason
Jason,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 1 日
Amazing experience!
John
John,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 27 日
Nice
It was nice one thing the battery to the tv remote need to be replaced
Natasha
Natasha,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 26 日
Place for dirty towels
Stay was fine but since there is no daily housekeeping or a place to put dirty towels during a lengthy stay this was a inconvenience
chris
chris,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 24 日
Blissa
Blissa,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 22 日
Jason
Jason,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 14 日
真实旅客
3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 12 日
Alyson
Alyson,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 12 日
真实旅客
3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 5 日
Billy
Billy,5 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 27 日
Clarence
Clarence,2 晚行程
Expedia真实住客点评
2/10 很差
2025 年 4 月 26 日
No Room
They overbooked and told me my room doesnt exist. I haven't received my refund yet.
Robert
Robert,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 26 日
We loved staying at the Sonder the Queen. It was a 1st time for us staying in a Sonder. I liked the process of checking in with a code. It was quiet and very clean. The room had everything we needed. Plenty of towels. Counter space in the room was great. Lots of space to put items on and to use my computer. Plenty of hangers and hanging space. The bed was comfortable.
My only complaint is the bed frame. It had a metal frame that I kept running my toes into and one morning I hit my shin on the square corner which caused a lot of bleeding. It was sore for a few days.
Other than the bed frame it was an excellent property to stay at. We have recommended it to some friends and our grandson for when they have house quests, he lives 5 blocks away.
Mamie
Mamie,4 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 25 日
There were no people to greet me on check in. S first time experience for me