Hotel under remodel. Pictures on Hotels.com did not match the room. Don’t be fooled by the big bathtub picture. I’ve stayed in worse, but I felt misled by the Hotels.com presentation.
David
2 晚行程
2/10
Their computer system was down, so they put me in a room without any record of me being checked in to that room. When I returned to the room the next day my clothes and personal belongings had been thrown away and the room was being reset by housekeeping for another guest. I took my belongings out of the trash and left.
The hotel is still arguing about issuing a refund. Additionally, the room i was given isn’t the room I booked. Completely different from the photos, and also was quite dirty. Compare this photo with the listing photo.
I would have left at check in if it wasn’t always the middle of the night. The woman working had to grab multiple key cards to find a room for me that was empty since their system wasn’t working and she couldn’t confirm via the computer whether a room was available. She walked to the floor with me to check which room I could stay in. I was so afraid someone would enter my room during the night because they didn’t have a way to formally check me into the room I was staying in. My experience the next day confirmed this was possible. As a woman traveling alone this is a huge safety issue.
Tiffany
2 晚商务旅行
2/10
Abdullah
1 晚行程
10/10
Elaine
1 晚行程
4/10
Jennifer
1 晚行程
4/10
Check-in took forever. New girl who started was nice but very frazzled. Hotel management did not keep copying paper stocked so she couldn't do her job sufficiently (not her fault). Heard someone say something about the water. A few hours later there was no hot water for a shower. Front desk said it was the cities fault. I inquired why we weren't informed there was a problem when we arrived. They said sorry but it wasn't their fault. I asked if they would be compensating us or reimbursing us for the inconvenience and currently no response to that question. I will be contacting corporate myself. As far as I know the city may provide the water but the hotel should have the adequate systems in place to heat the water. Out of the 3 or 4 other times we've stayed here this stay was not acceptable under any standards of hospitality.
Amy
1 晚行程
4/10
Computer system old - couldn’t print receipt. Room reserved not available - under construction and got room that was only available. Light in room nonfunctional, toilet seat loose. Wasn’t able to get a printout receipt because they had no paper. Couldn’t find copy license I gave the day before.
Luisa
2 晚商务旅行
8/10
Buffy
1 晚结伴旅行
10/10
Canyon
1 晚商务旅行
8/10
Alex
1 晚结伴旅行
2/10
Julie
1 晚结伴旅行
6/10
The hotel needs a little TLC! Breakfast in the morning was horrible!
Melissa
1 晚家庭旅行
10/10
James
1 晚行程
2/10
Amanda
1 晚行程
8/10
We asked for a blanket but they didn’t have any.
Lori
1 晚商务旅行
4/10
No shower head. Water came out everywhere. Water was brown and never cleared. Profanity written on headboard in permanent marker. Had not even been tried to clean off
Elaine
1 晚家庭旅行
10/10
Good staff
Dawn
1 晚行程
10/10
Douglas
1 晚行程
4/10
The hotel was dirty, smelly, not very kind front desk attendants.
Amanda
1 晚浪漫旅行
10/10
Corey
1 晚行程
2/10
Property is old and run down. Room painting and caulking cracked; bathroom had 1/2 of towel rod hanger bracket, but no rod; caulking on floors very dirty, visible dirt on floors, pubic hair on toilet. In room heater had visible sticky stains. While checking bed for signs of bed bugs (too tired to move the first night but moved to another hotel after the first night) I found what appears to be a make shift crack pipe between the mattress and box springs. There were no hangars in the closet, but front desk staff provided me with three to use. One outlet didn't work. Phone on desk with no ring tone. Breakfast sparse but adequate and they did have a waffle maker. Had clean sheets and towels. A jarrring experience. I would not recommend.
WILLIAM
2 晚行程
2/10
Michael
1 晚家庭旅行
2/10
Terrible - drove 16 hours for a funeral & upon arrival the rooms and environment were horrible & nasty!!!
Stephanie
4 晚行程
4/10
Very outdated, smells, dirty old carpeting, bad breakfast.