The shuttle from the airport was dangerous-the seatbelt was broken and could not be fastened. The front door to the hotel was broken and had to use the back door to get in and out. Wallpaper was ripped and hanging in strips from the ceiling and walls. Carpets were dirty. The so called breakfast consisted of milk, coffee, two cereals, and instant oatmeal. The orange juice and apple juice machine was out of order. No fruit, yogurt, bread, muffins, eggs, waffles or anything normally associated with a La Quinta breakfast. The room did not have Kleenex or a clock. The hallways smelled of cigarrete smoke .and one person walked in from outside smoking. The staff was surly and did not want to check us in since it was around 2:00 in the morning since our flight from Denver had been delayed. I had called La Quinta customer service since we were going to be late but the staff at the front desk refused to honor anything the customer service told us. The staff demanded $50 for early check in and a $100 refundable fee on top of the paid for booking. When the fee was refunded that morning there was also an unauthorized charge to Walmart.com of $94 at the same time. This hotel gives La Quinta a bad reputation.