A Terrible Experience with kids
My stay at the Grand Oasis Cancun was one of the worst hotel experiences I’ve ever had. From the outdated rooms to the terrible service, this resort failed in almost every aspect.
Rooms: The rooms were extremely dated, unclean, and far from luxurious. Our "ocean view" was a joke—barely a glimpse of the water from a distance. Housekeeping was inconsistent, and they only left one bottle of water per room, no matter how many guests were staying. When we asked for more, we were ignored.
Elevators do not function properly. There was two Elevators in the whole resort and they do not work. If youre going up it stops while going up and overides and goes all the way down to the basement. Very tiny small old Elevators
No Amenities for Kids: If you’re traveling with children, look elsewhere. This hotel has nothing for kids—no playground, no entertainment, and no safe or enjoyable spaces for them. The chaotic, rowdy atmosphere made it even worse. Not stroller friendly at all.
They gave us a broken baby "crib" for our kid to sleep in. Broken playpen not even a crib.
Food & Drinks: The food was inedible—even the upgraded "premium" option (which cost an extra $90/day) was barely passable. The buffet was repetitive, low-quality, and often unappetizing. They basically use all the left over food and put it out for buffets. And when the food is almost over they add water to make it seem like they put more( witnessed with my own eyes)