My Stay at Hyatt Place Nashville/Franklin/Cool Springs was great! Very clean with an amazing breakfast! Staff is very friendly and very attentive.
Leticia
Leticia,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 22 日
The staff was wonderful especially Becky at the front desk who was so kind and thoughtful. She went above and beyond to make me feel comfortable. Thank you.
barbara
barbara,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 14 日
We came out from California to look at some houses as we are looking at moving to this area.
Page
Page,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 13 日
We had an issue with the room after midnight that the night auditor agreed to move us to another room over. I did not receive any followup contact until I reached out twice over the following 2 weeks. After my second inquiry, I finally got a brief message from the night auditor that their review found no issues.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 11 日
great
william
william,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 3 日
Always a top notch, exceptionally hospitable stay with phenominal staff.
Greg
Greg,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 29 日
False Charges
Was charged $294 for smoking charges when I didn't smoke in the room...
Mardragus
Mardragus,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 27 日
Greeted with a friendly smile and welcoming hospitality. Krista was amazing this morning with her kindness and willingness to help. She is an asset to your team. Thank you for a great experience.
barbara
barbara,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 24 日
Steve
Steve,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 9 日
Needs updating
This hotel needs some updating. While the staff was amazing and very accommodating, the room was less than ideal. The bathroom sink drain was very slow, and the room seems worn.
Collette
Collette,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 3 日
Staycation
Hotel was nice, clean, great location. We went for a staycation and was all decorated for Christmas. Even a hot cocoa bar! Only complaint is they had one lady on staff during the holiday season. She was working front desk, bar, and restaurant. She was amazing & gave her best, yet very unfair for Hyatt to expect this for employees.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 1 日
The staff was extremely helpful and friendly
真实旅客
4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 1 日
Natasa
Natasa,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 1 日
Natasa
Natasa,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 22 日
Dan
Dan,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 21 日
Pet friendly with fee
Disappointed that hotels.com indicated there was no pet fee when in fact it was $75
Anna
Anna,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 16 日
Paul
Paul,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 16 日
Pat
Pat,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 11 日
Christopher
Christopher,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 9 日
Ricky
Ricky,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 2 日
Cold room
Hotel room was very cold. Told the front desk on Saturday as I had decided to checkout early due to the cold room. I was not offered any other room or accommodation to stay. Very disappointed with the hotel accommodation and lack of concern. It was warmer outside and in the hallway than my hotel room. I have previously stayed at this property without any issues. This incident has made me no longer feel comfortable staying at this property in the future.
Alicia
Alicia,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 30 日
Nice staff and great location
James
James,1 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 1 月 30 日
Appreciate the eco friendly concept but taking a drinking glass from a dirty shelf 2 feet off the not so clean carpet doesn’t work.
Pillows were very uncomfortable.
Room was spacious.
Website says they have a restaurant- they offer a burger or pizza & some packaged items ??
A very poor experience after a long day of travel.
Clerks at desk both PM & AM were cordial.
Breakfast was ok.
Pricey