WORST HOTEL I HAVE EVER STAYED IN!
I will never return to this hotel again. The staff gave me so much stress the day of my arrival with saying that I wasn’t arriving on that day and that my payment wasn’t going through. It was just two hours of stress we get there in the hotel is disgusting. Our sink was clogged up the entire weekend. My family sink was broken. The showers leak through the door. We never got an ice bucket when we approached them they stated they didn’t know where it was at. We went to go grab my family’s next-door and there was dirty. The entire weekend we were there. The pool wasn’t working. The continental breakfast was absolutely terrible. And walking into my family‘s room when we arrived it smelled like a wet dog. I’ve never been so disgusted by a hotel and their service. The only good thing about this hotel was the manager. She was able to confirm everything for me to be ready for my stay after her employee that was working that day put me through the ringer right before we were about to leave to come down.
Kim
2 晚家庭旅行
2/10
When we arrived , we did not know it was under construction. It was very noisy. There was no way to relax after our drive. Went to turn on the TV. There was no cable connected to the room. Went to open the curtains. There was blood on them. They were full so we could not change our room. They said they would take care of the cable we waited around for about 40 minutes. No one came so we went and found somewhere to go for a while. Called them to see if things have been fixed yet. They did get the cable hooked up. However she said she had to be honest they did not change the curtains out . That she would get that done. After running around instead of relaxing we went back to the room. Things were ready for us. However, got the boys ready to go to the pool. The pool was down for the rest of the night. After asking myself if there was another place we could go and use their pool, The death person contacted the manager and there was it was about 8 minutes down the street. The only problem with that is I had to put wet boys in my car to come back to our room. When looking it was on their website that they're under construction. However, it was in the small prints under policies. I feel it should have been right at the top of the page when you go onto their site. I feel at the the trap. That they expect people not to read the policies
Angela
1 晚家庭旅行
10/10
It was good
Makol John Deng
2 晚行程
10/10
This was a very nice hotel. There were a few quirky things about the room but nothing that made the stay unbearable. The biggest thing was every time we flushed the toilet it had a strange gurgling noise,
Theresa
3 晚家庭旅行
10/10
Charmae
1 晚行程
2/10
Upon arrival, check in was pretty effortless we got to our room and dropped our things off and we left to go explore Grand Rapids and get our kids some food and come back for bed when we got back we noticed that the door had been opened but not closed all the way we didn’t really pay any mind going into the room getting settled in and getting everyone ready for bed once it was time to get in bed. We discovered that there were bugs we immediately got our children and left the room we went to the front desk where we waited about 20 or 30 minutes before staff was even available so around this time it was closer to midnight once we informed staff, they let us know that they thought they were ants, and I informed them that they were bedbugs the person at the desk continue to argue with me and not even offer another room or a refund so that my family and I could go to a different hotel we gathered our things, put them in trash bags and we left early and just got back on the highway headed towards our destination. This is the absolute worst experience I have ever had and definitely no remorse from hotel staff I will never book here again
真实旅客
1 晚家庭旅行
2/10
Rachell
2 晚家庭旅行
6/10
真实旅客
2 晚行程
10/10
Front desk lady Melissa I believe was very helpful!
Erika
1 晚浪漫旅行
2/10
Shaker
1 晚行程
10/10
Janvier
2 晚行程
10/10
Heather
1 晚家庭旅行
10/10
It was nice get away little old dated but was very clean nice staff
Thamara
2 晚行程
6/10
Madison
2 晚行程
6/10
Josh
1 晚行程
10/10
Love the area and hotel but hate that the parking lot and sidewalk could of been cleared of the snow better couldnt really see the sidewalk the wardrobe in room had a hole in the door and hole in the curtain
Rachel
1 晚浪漫旅行
8/10
Rooms and bathroom were small and vending machines only take cash. Other than that it was a nice place to sleep for the night.
Jerika
1 晚行程
10/10
I'm impressed by the hotel's cleanliness and can't wait to come back.
Turpin
1 晚行程
4/10
Staff was very friendly and polite. Hotel was extremely old, dirty, out of date. Floor in hotel room was sticky. My daughter threw out her socks and wore shoes the whole time. Furniture was extremely warn and dinged. Mattress sank in and very old and squeaky. Whole place was very beat up. Juice machine was broke for breakfast. At least the two staff members we did encounter was extremely nice and helpful, but definitely would not recommend or stay here ever again
Jennifer
1 晚家庭旅行
6/10
It’s okay, but could be cleaner. Property is rundown.
Jennifer
1 晚家庭旅行
10/10
It was very nice to stay just need to finish the 3rd floor