Planned this trip of a lifetime to do some deep sea fishing and enjoy the beech, had this hotel booked for months and when we arrived into town after hours of driving 2 hours early we called to see if we could check in early and they said to check with them at 2 we called back and they said check in was 3 so we ate killed some time and went in at 3 , room still not ready and they hoped it would be ready in 30 minutes it was not ready until 3:45 . Seemed to be a big event at this hotel and we were not part of it so we took a back seat that's fine. room was very dated , jacuzzi tub leaked.
We checked out the next day due to family emergency and we got charged for having to leave early even though I am pretty sure they had no problem renting the room ,the parking at this hotel is a nightmare . Very pretty on the outside but we will not stay here again way to much money for what you get.
Tina
Tina,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 2 日
Alma
Alma,7 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 30 日
George
George,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 28 日
This hotel is old and not very well kept up. It is dirty, the bathroom had mold on the ceiling and the overall cleanliness of the room was sub par.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 28 日
Brown 35th Anniversary
Since it is a pet friendly hotel. Make sure rooms are sprayed for fleas. Felt like I had to itch a lot.
Marcia
Marcia,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 27 日
Kristi
Kristi,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 27 日
Beds poor sleeping.
The beds need to be upgraded.
Homer
Homer,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 26 日
Vacation stay
The bed was comfortable and loved the jetted hot tub in the room. Great location!! Very clean. Shower was luke water. Wished the room was cleaned at least one more time during the 4 night stay.
Michelle
Michelle,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 26 日
Ann
Ann,5 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 22 日
Close to beach & marina
Location of walking distance from the beach is perfect! The staff was friendly. Is was clean.
Carol
Carol,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 20 日
Linda
Linda,4 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 20 日
I went to the room and it smelled like urine and the pool had sand and dirt at the bottom and bugs so I couldn’t even stay and checked out immediately. The staff was nice and refunded my money as they were aware of the problems.
Serene
Serene,4 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 20 日
Decent Hotel with amenities
Overall good stay with breakfast included. Parking extra fee. Decent sized room. Used pool also though it was not very clean.
Overall, no major complaints.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 19 日
Terrible Service, Great Room
The front desk manager was rude and unprofessional. It seemed as though guest service was on the back burner for her and I'm not sure why. The hotel charges an early check in fee of $50 even if you're only an hour early and the room is ready. This is the first time I've ever paid an early check in fee for a room that was ready. On the brighter side, the room was comfortable and extremely clean. Housekeeping somewhat made up for the professionalism lacking at the front desk. The hotel is very close to the beach which is great.
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 19 日
Antonio
Antonio,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 18 日
All good once we got thru check in!
We had an issue at check-in that held us up for about 30 minutes. We were scheduled to arrive on July 17 and then check out on July 18 and coming back on July 23 and staying until July 25. When we arrived, the girl at the front desk told us that the July 17 date had been changed to July 16 and we were no-shows. I told her we never changed anything. We were not in town on July 16. We then called hotels.com and they confirmed that our reservation was in fact for July 17 but it took quite a long time for them to work it out which we kind of thought was upsetting. if you had another room available and I’m showing you a confirmed reservation receipt just give us the room and that’s it, but it seemed to take a very long time And we had someone waiting for us that had given us a ride. So we weren’t happy about that. And we had a reservation for five days later and we’ve stayed at this hotel several times when coming to visit our son.
Tommy
Tommy,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 15 日
Dejligt hotel tæt på strand og restauranter. Lækker morgenmad
Morten
Morten,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 13 日
Anne
Anne,11 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 13 日
Walking distance to beach and local restaurants
Overall good experience with the hotel. The front desk was porfessional. Two things that could have been better. The description of the pool says it is heated but it was not a heated pool. My other comment is on thr breakfast. It is always nice to have a free breakfast but some of the items for breakfast were bland. The scrambled eggs too watery. The texture didnt feel like eggs. There could have been more fruit.
The location of the hotel was good. Overall good experience
Elizabeth
Elizabeth,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 11 日
Patty
Patty,5 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 6 日
Location was great. Room was clean and beds were comfortable. Parking is a nightmare with small tight spots. The pool was tiny. The staff at check in and the night staff were nice. You have to pay $15 a day for parking. We checked out a day early to visit another location and the person behind the desk was very rude stating “you will not get a refund or receipt!” when I didn’t even ask for a refund. We won’t be coming back next time we’re in this area.
Nicole
Nicole,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 5 日
Great value a few draw backs but not deal breakers
The room was a “balcony” room but the balcony was too small to enjoy, plus it just amplified the sound of traffic on the PCH ALL NIGHT. The Hotel is older but has obviously gone through renovations. The room was clean, didn’t smell the way some older remodeled hotels often smell of smoke. Some rooms are accessible from inside the main hotel and some rooms are accessible from outside. I had an accessible room. I have severe balance issues. I wish I had known about the outside room entry while booking. I would have felt safer due to my balance with an inside room. The area is a safe area so that was never a concern. We did notice that many restaurants in Dana point close at 9p with just a few to pick from if you are looking to have a late night dinner.
Overall, the hotel was a really great value compared to similar hotels along the PCH. The room did not have a microwave but they did have one available downstairs in the breakfast area. A full breakfast included in the cost of the room was a great benefit as well.