The staff were pleasant, particularly Jennifer who worked the front desk. She was so nice and very informative. The cleanliness was another matter. The pool was very cloudy. In a pool 4.3 feet deep, I couldn't even see my own feet touching the bottom of the pool. At first, I didn't think anything of it. I trusted that the pool wouldn't be open unless it was safe enough to swim in. However, that wasn't so because after two days of swimming, my nephew wound up with a UTI.
Bianca
Bianca,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 23 日
Aisa
Aisa,1 晚行程
Hotels.com真实住客点评
2/10 很差
2026 年 3 月 21 日
I was in Chicago on business there was 20 people in room across the hall going in and out all night long also when I checked out I was charged 360 dollars for smoking in room I don't even smoke I will never stay in any Marriot hotel again
thomas
thomas,2 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2026 年 3 月 21 日
Front desk was very helpful
Marsha
Marsha,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 3 月 19 日
Airport shuffle was good
Olanrewaju
Olanrewaju,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 19 日
Pool was a little cold but we enjoyed it anyway
Michelle
Michelle,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2026 年 3 月 18 日
So the reason I gave low stars was due to check in and information not given. The staff also had an attitude well the first lady we saw. One the deposit was $100 per stay but showed a screenshot saying the deposit was $20/nt. Next, problem was if you're a guest and the primary guest you have to pay $30 a night for parking, which wasnt no where on hotels.com nor was it told to me until check in. Also even though me and my best friend ids don't say anything about living in IL. we were told we would have to pay for both cars. Which is crazy for out of town guests. Every hotel have out of town guestsSo the total came out to an extra $120 on top of the deposit being $100 as well as the hotel itself was around 500 for the weekend stay. Yes this made me and my friend highly upset because the hotel was already expensive but to have extra fees was ridiculous. The staff then tried to ask her manager but was being rude about it and it just made everything worse
Takasa
Takasa,2 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2026 年 3 月 18 日
We never made this hotel cause weather related.We was trying to get a non refundable money back and yous hack my credit card using my security card code
Mitzi
Mitzi,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 17 日
Shuttle was good.
Richard
Richard,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2026 年 3 月 17 日
넓은 객실. 주차장 유료. 셔틀 및 지하철 이용하여 시내 이동 용이
SUCHANG
SUCHANG,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 16 日
Hannah
Hannah,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 10 日
Pamela
Pamela,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 5 日
Aisa
Aisa,2 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 3 月 2 日
Room was clean. Beds comfortable. Only basic amenities. Pool water was suspicious looking howerver...
Ruben
Ruben,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 17 日
Paris
Paris,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 14 日
Everything about this stay was wonderful.
Facilities were clean and well kept and the staff was unbelievably friendly and accommodating. Very, very happy with our stay.