It took forever for the room to cool down. The bathroom ceiling had mold on it. The toilet paper holder was broke.
Jimmy
Jimmy,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 24 日
Nice
Sebastian
Sebastian,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 4 月 12 日
It wasn’t clean and I had to change rooms 2 times. The towels looked like they had not be changed. They had hair on them and some other gross thing that looked like skin on the towel. I asked to be moved to a totally different floor because apparently the same housekeeper neglected all of the rooms on that floor. I really wanted to check out and go somewhere else however it was too late to find another place. My daughter did not sleep at all because she was so stressed by how disgusting it was.
The only thing good about this hotel was that the staff and other guests were nice. I didn’t want to stress the seemingly new sweet young front desk worker so I just dealt with it. However, I felt that I should have gotten a refund because I had to change rooms so many times. The last room had decently clean towels but the floor was filthy and I was so tire that I didn’t even feel like telling the poor girl at the front so I just told her it was okay.
Please don’t go unless you really don’t care about filth. If you have kids like I do you will be disgusted and bare able to give them a bath.
MOMS, save yourself the stress!!!!!!!!
Rebecca
Rebecca,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 3 日
Bridget
Bridget,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 3 月 30 日
Room smelled stale and no housekeeping unless specifically requested. Was never informed about that policy. Won’t be returning.
Brian
Brian,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 30 日
The hotel needs to open the bar, ASAP. No reason for the delay.
Michael
Michael,2 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 3 月 28 日
Hallway and room had not been vacuumed properly. Broken leg on table in room. Otherwise, room was cleaned properly and was a good accomodation. Front desk staff was excellent.
Phil
Phil,2 晚行程
Hotels.com真实住客点评
2/10 很差
2026 年 3 月 27 日
Room was not cleaned good
FranChesca
FranChesca,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 3 月 26 日
The place smelled like weed and strong perfume. It was dirty and the bathtub didn't drain.
James
James,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 24 日
This was a beautiful hotel and all I f the amenities were wonderful. My only complaint was the guest next to my room had dogs (barking constantly, even late into the night).
Garlin
Garlin,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2026 年 3 月 24 日
Rebecca
Rebecca,1 晚行程
Hotels.com真实住客点评
2/10 很差
2026 年 3 月 22 日
Changed rooms 4 times. Bugs in 1st room; A/c not working properly in 2nd; checked 3rd room was good. Went got my luggage came back up key didn’t work knocked on door someone opened it up with family in there. They sold the room that quickly. 4th finally was somewhat good enough to stay in. HELP at this point!
Shamarcus
Shamarcus,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 18 日
Rosetta
Rosetta,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 3 月 17 日
Very so not clean. Roach in shower. Good customer service.
Mario
Mario,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 3 月 15 日
We were disappointed in your breakfast selection. Poor choice of drinks and food selection.
Kristie
Kristie,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2026 年 3 月 14 日
Hotels.com advertise the hotel having a bar and restaurant there is no bar or restaurant we specifically looked for a hotel with a bar and restaurant as been travelling all day and didnt want to go out
clare
clare,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 3 月 13 日
We only got clean towels when requested. No one cleaned the room. My room amenities charge was $500 and no one could fix it. Breakfast bar was poor. Coffee was was weak
Sherrill
Sherrill,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 11 日
Sara
Sara,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 3 月 11 日
Room was very clean! Staff was exceptionally friendly
Latorie
Latorie,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2026 年 3 月 11 日
Jose
Jose,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 3 月 8 日
My shower was missing a door. After going to the front desk I was given extra blankets to throw over for the night and was told maintenance would be notified. My husband and I had to throw an extra blanket over the missing shower piece the entire 2 day anatt. Also had to put a towel on the floor to catch water because so much as coming out. The ice machine on the 5th floor was not working. We and to go to the 3rd or 1st floor. Breakfast was okay. I have had better at other hotels. The is hotel need some upgrades.
Robyn
Robyn,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 3 月 7 日
Room smelled terrible. They didn’t have the sheets or blankets for the pull out couch. Couch was dirty.