Where to begin--first off, the lady working the front desk seemed friendly enough, but she didn't seem to 100% know how to do things. For example, she said my card was declined but than it suddenly wasn't? That was odd. The lobby was nice enough--but COVID signs were still displayed. And, the elevator was out of order which would have been horribly inconvenient for anyone handicapped--a fact she didn't mention to guests until they were unloading their luggage and hauling it upstairs. Then, the room itself was dirty--there was feces in the toilet, the tub looked like it hadn't been cleaned in awhile, the room smelled like mildew, the comforter had spots on it, and there were gnats in the room. The bathroom was also super tiny. The soda vending machine took my money but didn't dispense, and the lady at the desk said "Oh well. We can't do anything." She just really didn't seem to care about customer service. The check out am lady also really didn't seem to care about her job or the customers. And the bed--let me tell you....it was easily the most uncomfortable bed ever--a weird, hard lump down the middle with metal bars on either side that you hit with your legs getting in and out of bed. And the bed itself was as hard as a 2x4 and super squeeky. The entire thing was disappointing and highly unsatisfying.
