The hotel sent me a text to pre-register, which I did and asked me scan in my driver lic and cc info. When I arrived at 1pm they only had 1 room. Front desk had given my other room away it took over an hour to resolve and it was not pleasant after a 5 hour drive. Restaurant and bar was closed and my family just wanted to go to bed. This was all planned well ahead this experience was u professional and handled inappropriately. Front desk actually asked the man they checked into my room to get out ?? Unbelievable
Kimberly
Kimberly,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 30 日
Hudson
Hudson,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 29 日
Parul
Parul,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 28 日
Mixed
The location and room were luxury, but the lobby vibe was budget. Enjoyed my stay overall, though.
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 26 日
GARY
GARY,3 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 22 日
Olivier
Olivier,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 21 日
Day A
Day A,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 21 日
Nathan
Nathan,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 20 日
Kristin
Kristin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 20 日
Phillip
Phillip,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 20 日
Colin
Colin,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 20 日
Bait and switch
This was my first time staying in Richmond.
I reviewed the hotel and the images before I booked it. It looked lovely. Clean, spacious and bright. I was expecting a clean room with Natural Light. But, that is not what walked into. The suite was large a kitchen, separate living area and a good size bedroom (with only one small window in the entire space) I felt like I was in a cave. The curtain in the bedroom was dirty. Carpets looked like they had seen better days. I was very disappointed. There seemed to be an issue with the shower drain as well.it didn’t drain properly .I went to the desk and asked for another room the next morning and was told nothing was available. The hotel appeared to be understaffed and the staff were kind, but appeared to be stressed.
It’s unfortunate since I will definitely be traveling back to Richmond in the future to visit my family. I cannot refer or recommend this hotel as it was disappointing to me.
Pamela
Pamela,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 19 日
Nice historical hotel
We stayed two nights at the « Commonwealth » and appreciated our stay.
Be aware that some rooms have a window with no view (the window faces the wall) and this is not clearly stated on the reservation. We had to upgrade to another room as we cannot stand not seeing the outside. Otherwise, rooms are nice and big, there is a need of better communication from the front desk personnel so that we feel welcome (a smile is free of charge)
Olivier
Olivier,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 17 日
Dorian
Dorian,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 16 日
William
William,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 15 日
숙소는 깔끔하고 넓어서 아주 좋았습니다. 근처 거리들도 조용해서 잘 쉬다가 갔어요. 다만 식당에서 식사를 하려는데 응대가 너무 늦어 아쉬웠습니다.