Dark room. Only “window” looked onto a fire escape landing and wall, so zero natural light in a room with black walls. Bleh
Pamela Jean
Pamela Jean,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 18 日
Staff was friendly and efficient. Hotel was very nice. Great place to stay.
Linda
Linda,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 17 日
Valet was awesome. Staff friendly and room was very clean
Gibran
Gibran,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 16 日
It was a very nice and spacious room. The location was convenient to several location ( we recommend Lillie Pearl for dinner, Capital Ale house for beignets, and KAT’S for breakfast).
Margaret
Margaret,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 6 日
The rooms were fine, very spacious, the staff provided good service, but the food at the restaurant was terrible. Complained twice, but no response from management.
John
John,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 4 日
Kaleigh
Kaleigh,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 3 日
The room was clean and nice. The hotel staff was great. However, I would not recommend you use valet parking. I had an issue when it came to retrieve my car. They had a hard time starting it, because the wheel was locked. Instead of turning it off completely to let me know, they left the car in accessory mode basically causing my battery to drain. I just went and started it myself after a few tries and it struggled because the battery was draining. The valet staff need better training and learn better car care.
Tiffany
Tiffany,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 2 日
Elaina
Elaina,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 1 日
The room was perfect. Food in the restaurant was not good at all and very expensive. Parking situation not good and valet is expensive. Housekeeping knocked at 930 am which i found inappropriate.
Rachel
Rachel,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 30 日
The water in the shower and lavatory was only warm. Several lightbulbs in the bedroom and bathroom were burned out. The toilet runs until the top of the tank is removed and the mechanism jiggled. I told the person at the front desk, but they were not fixed. Overall, I enjoyed the hotel and would stay again, but these issues were annoying -- especially lack of a hot shower.
P. H.
P. H.,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 30 日
Older hotel but spacious and comfortable. Excellent location in downtown Richmond. Close to the Capitol grounds, the Governor's Mansion, VCU, and VCU Medical Center. Pleasant, responsive staff.
P. H.
P. H.,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 27 日
Desk, valet and bar staff are exceptional!
Barbara
Barbara,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 27 日
I liked the old world charm, but elevators should hold more than two people.
Charles
Charles,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 11 月 26 日
The first thing one sees arriving to the hotel is how filthy is the lobby. Specially the sofas. They are filled with stains. Looks like they were picked from a garbage dump.
The floors of the lobby and our floor (4th) were discussing. Dirt marks everywhere.
As per the bedroom, out of a half empty hotel, the receptionist had no better room but to place us facing inward directly to the cooling tower and the main plumbing. Having the most important landmark right in front of the hotel, feels insulting that we were given this room.
At last the staff behaved and acted as if they were at home. Hanging in the lobby on their phones and not paying attention to serving the guest.
Really and overall disappointment.
Javier
Javier,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 25 日
The room and hotel was clean and the bed, super comfortable. Didn’t love that the “window” was 1 foot from a brick wall so no daylight or view. And the gym was pretty minimal. All fine.
Laura
Laura,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 23 日
Didn’t have breakfast there. But had 2 drinks and 2 desserts at their restaurant and paid $60, it’s a little bit pricey for just that. Also, there is a stain in the mattress cover so i think they don’t inspect that and wash it often.
Janah
Janah,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 23 日
Jason
Jason,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 20 日
Kaleigh
Kaleigh,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 18 日
Very courteous staff, especially valet. Room was great.