We stayed in this hotel for our daughter’s graduation at Stanford. It’s expensive but we picked this hotel bec we wanted to have a nice stay. It’s ok except for 2 things. One, we waited for abt 30mins just to check-in bec there’s only 1 receptionist (name is Dayana) & she’s dealing with some lady with an issue checking-in (used her mom’s cc to book, mom not w her). So she called her mgr on the phone, talked for a long time, then handed the phone to the lady, who again explained her case to the said mgr. While she’s doing that, instead of Dayana at least greeting us, apologizing to us about the wait, she didn’t say anything to us, as if we’re not there. So we stepped in, tried to ask her if there’s anyone who can help us since we’re just checking in. She just told us it’s only her, no apology or offer to service us first since the other one’s still on d phone. We wouldn’t have minded the wait if she was smiling and offer us at least some water. We drove 9hrs to get there! More minutes went by & the lady was allowed to chk in anyway. Dayana checked her in, disappeared in the back bec the lady requested toiletries. When it’s our turn (still no smile or welcome from her), we gave her our check in info & it only took like 2 mins! Fast fwd, our family’s in our room. There were only 2 towels (we booked for 4). We called CS, asked for 4 more. We were surprised she even asked why 4? Just give em! We felt we weren’t welcome there. Cancelled our dinner reservn there & dined out.