The pool area was disgustingly dirty. There were fake finger nails on the floor, fake eyelashes in a spilled coffee cup in the table and a dozen or more used towels lying around. The air conditioner in our room was broken and could not be fixed and they were out of other rooms so we didn’t end up staying the night. The staff promised that they would refund our money. When you book through Hotels.com you have to request a refund with them also and it’s not as immediate as getting it at the front desk before you walk out the door and head out of town. It turned out fine and we were refunded the next morning but it caused a little anxiety.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 28 日
Worst nightmare
Worst stay ever!! I ran into multiple issues while here…we got a non smoking room(only option we seen) but somehow they thought it would be acceptable to give us a room with burns in the duvet cover and on our sheets (burns with a little rigid marks making it very uncomfortable to sleep on), there were three lamps in our bedroom. All three of those lamps had stains on them, wrinkles and deteriorating. The carpet had a giant red stain on the left side of the bed, along with blood stains on the back commode(tank and bowl) that DID NOT BELONG TO ME I found this to be super unsanitary but when I addressed all these issues to the front desk representative he said its probably just ketchup (my question was then why would ketchup be in the bathroom and on the toilet?) as well as the unstable foundation in the latrine(wall crumbling down and liquid coming out) And to really set things off the power at this facility kept going out the entire duration of my stay(I never heard or seen a hotel with a backup generator) . Thankfully my children weren’t with me because this is unacceptable and to know I had no where else I could go cause they refused a refund and “didn’t” have any other rooms
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 25 日
Tim
Tim,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 14 日
Antoine
Antoine,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 8 日
Natalie
Natalie,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 8 日
Displeasing and rude cs
I was a traveler and my family didn’t like customer service at all. he was very short and rude the entire stay. He talked over me and I was very disappointed. I will never stay at this hotel again . Ratings 1.5/10
Linda
Linda,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 1 日
Tim
Tim,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 29 日
Okay for price
The actual room was nice and clean except for a used sanitary pad i discovered tucked into the Kleenex box slot (no Kleenex box).
The outside elevator and the hallway outside our room stank horribly- of urine or something like that. :(
But the beds and rest of our room appeared clean and were comfortable.
Verna
Verna,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 25 日
Check in was troubling, we were 2 hrs early getting there and was charged extra to get into the room. The manager was very rude when I complained about the extra charge and threatened to cancel the reservation if I complained any more. Was just a very rude person
Alan
Alan,1 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 24 日
Dirty tub, dirty towels , dirty comforter and sheets, water damage stains on walls
Cynthia
Cynthia,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 23 日
Terrible
Not good
Raul
Raul,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 22 日
Angela
Angela,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 20 日
William
William,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 9 日
This hotel is amazing. My favorite place to stay.
natalie
natalie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 22 日
FeLecia
FeLecia,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 18 日
Disgusting
Easily the dirtiest hotel I have ever stayed at
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 18 日
Nyles
Nyles,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 7 日
Patricia
Patricia,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 5 日
Not Satisfied
The front desk person gentleman was really nice. But I had to be moved 2 times. First time AC was not working. 2nd time there was a water leak in the ceiling. My room was cleaned when I requested. It had not been cleaned in days.
Elizabeth
Elizabeth,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 2 日
felecia
felecia,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 2 日
Never again!
Dirty, had to change my room. The second room was still dirty. There was stains and hair everywhere in the first room. The second room was better than the first but not great. I didn’t pay attention to the Pool hrs till I was trying to get in at 8:30am and the hrs said 10-10. There was a family in there most of the time the day before so I wasn’t even able to get in the jacuzzi or anything. So I went to have breakfast. Biggest disappointment! They only had strawberry yogurt and it was expired and they barely had any breakfast! There was biscuits, gravy, and waffles. I wanted biscuits with honey they didn’t have any they had no jelly no peanut butter no nothing. No bagels that’s what I really wanted but I was gonna settle for what they had. No fruit no oatmeal just nothing. They only had orange juice and milk. The orange juice was pungent. It was not good. Horrible costumer service from the blue eyed blonde haired man. He was rude to my Fiancé and was inattentive to me. This was a learning experience. You get what you pay for!
Diamond
Diamond,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 27 日
Price was good, had a pool, breakfast was a bit more than other hotels. Biscuits and gravy was good. Room didn’t get towels the second day
Joshua
Joshua,2 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 4 月 23 日
The towels were dirty, the blankets were dirty, and there was an odor