4/10 尚可
2025 年 7 月 30 日
Had maintenance in our room everyday we stayed because the air conditioning wasn’t working properly. It was 79 degrees in the room. That is unacceptable! Also I paid for two lake view rooms that were adjoining or next to one another on Hotels.com website. When we arrived we found out there is only one lake view room per floor. Needless to say we didn’t want family to be on two different floors. That too is unacceptable! Hotels .com should explain that on website. And lastly the valet parking on the hotel was stated at $75.00 according to Hotels. com. However at the hotel the rate had went up to $80.00 and we had to pay that price. Very disappointed in the Thompson Hotel and the information Hotels.com gave on their website about the Thompson Hotel. I tried for three days to call Hotels.com to speak with them about the issues but NEVER got connected to an agent! Rather after a while the phone line hung up! I’ve used Hotels.com for many, many years and have never had this experience! Very disappointed and may not ever use you again! Thank you!
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