We did not get the room we reserved. Instead of a king room we got a double. When we told the front desk and showed our confirmation we were told that since it was reserved through a 3rd party they could not do anything.
Allen
1 晚行程
10/10
真实旅客
1 晚结伴旅行
8/10
Spent one night it is a beautiful hotel very well maintained and pleasant atmosphere
Brian
1 晚家庭旅行
6/10
Hotel is beautiful. But the front desk service is unfriendly and unhelpful. Also the water pressure was like a trickle. Kinda ruined the experience. A good shower is a primary condition of having a good hotel, so…
真实旅客
4 晚行程
10/10
Molly
2 晚行程
8/10
J
Laura
2 晚行程
10/10
Janay
1 晚行程
6/10
The front desk staff lacks professionalism. When I arrive I was greeted by a man ina raggedy sweater and dirty slacks. He did not explain the incidental hold of $100 per day and we were staying for several days so I had a $500 hold on my card. That was the first Hilton that ever held more than $150 for incidentals.
The bed was uncomfortable and the sheets felt like rough paper towels. There is no evening room service and they charged $9 for a cup of matcha at the cafe. The value for this hotel is questionable.
CaSundra
4 晚家庭旅行
10/10
Good
Anthony
2 晚家庭旅行
10/10
Such a beautiful and clean hotel.
Kathryn
2 晚家庭旅行
10/10
Derek
1 晚行程
10/10
ARICA
1 晚行程
10/10
Andy
1 晚行程
10/10
Taylor
1 晚行程
10/10
Jennifer
1 晚行程
10/10
Jen
1 晚行程
10/10
Krista
1 晚商务旅行
10/10
Carrie
2 晚商务旅行
10/10
michael
1 晚行程
8/10
Beautiful facility but we had multiple reservations. I previously had to cancel 1 room out of the 4 ..... the one for our bride and groom. I went down to pay for it and it had been canceled along with the ONE room we had asked to cancel. Long story short.... the young man working the check-in (starts with E) was looking for another room and I said they'd have to book us a different room for our bride and groom and he said "we have lots of bride and groom's and yours is not my problem". I stayed calm and not loud but I was furious with this attitude. THEY canceled our room in error
Mark
2 晚家庭旅行
10/10
Ted
2 晚家庭旅行
8/10
Chris
1 晚行程
10/10
We stopped after a long day on the road. The hotel was recently beautifully refurbished, the bartender was friendly, and the beds were luxurious. Breakfast coffee and croissant the next morning was just the right touch. And parking was right out the front door. Definitely will make a point of stopping on our way through in the future.
Larry
1 晚行程
10/10
Rachel
1 晚家庭旅行
10/10
Great stay. 2nd time here and we love the hotel and neighborhood