The staff was excellent. Especially the wait staff for the rooftop bar. However, for $800 / night, I expect more. First, we were put in basement level rooms with no view whatsoever. The AC was either full on or off which made it either freezing or hot with no in between. Our friends in another room had no AC the 4 nights we stayed. The sliding bathroom door in our room was very heavy and tight, it was incredibly hard to open or close. My wife couldn't shut the door if I wasn't there as she couldn't open the door once closed. We did not plan to use the spa but went to see what it was like. There was a film over the top of the water and it was very murky, I wouldn't dare to put my hand in it. I have stayed in better places in Newport for much less. I would visit the rooftop bar, but will never stay there again.