Although I had paid through hotels.com, Hyatt took the liberty of charging the room under my credit card as well (which was supposed to be for incidentals). Therefore double charging me for my stay. After having to clarify with the staff, manager, and hotels.com, they told me they would refund the second charge (I’m currently still waiting for the refund). However, they added another $30 incidental charge on my checkout day due to “systems error” per their manager.
Juan
Juan,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 21 日
Extremely over priced for what you get. We paid $500 for 2 nights for a very basic room. On top of that they charge $20 a night parking, which was only disclosed after it was too late to cancel the room. The beds were kind of gross and there was a used bandaid stuck to the wall above our headboard, so clearly the rooms aren't cleaned that well. Insane for the price we paid. The breakfast is pretty basic especially compared to other spots we've stayed in the past. We only booked here due to it's location to the Mack, but we will stay somewhere else next time we're in vegas. The only bright spot was the staff was really friendly, but friendly isnt worth $600.
justin
justin,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 19 日
Kelly
Kelly,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 18 日
Michael
Michael,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 6 日
Das Schlafsofa war leider sehr durchgelegen. Da wir das Zimmer gleich gegenüber vom Aufzug hatten, konnten wir diesen - wie auch die Eismaschine neben dem Aufzug deutlich hören.
Sehr viel Plastikgeschirr und -besteck beim Frühstück.
Der Sevice war jedoch gut und zuvorkommend.
真实旅客
2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 30 日
Wedding getaway
The accommodation was good, clean and good value. Location was safe and good
Eugenia
Eugenia,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 25 日
Stay was great, the hotel parking was more than what was
Janita
Janita,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 19 日
Bobbie
Bobbie,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 19 日
Jimmy
Jimmy,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 12 日
PLEASE save your money and do not stay here. I have stayed at several Hyatt’s before and this location needs a lot of help. homeless, ANTS and urine smell is surrounding the property. I had to request a refund for the hotel because i was not about to have my family stay in that hotel. just to get a refund from the manager it took so much because he was refusing and his only solution was the check out the room before checking in? absolutely not! when staying at a HYATT you are thinking you’re staying at a clean and safe place. why would i check a room out before checking in ? All in all don’t stay here and stay at the Hyatt Silverton Village. Better and FRIENDLY staff, CLEAN, and SAFER!
Brianna
Brianna,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 6 日
Awesome Customer Service
The team were so friendly and helpful. They attend to the needs of their customers. Despite the difficulties and challenges they face in each customer, they remain calm and respectful.
Margarita
Margarita,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 3 日
Jordan
Jordan,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 3 日
MARTHA
MARTHA,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 1 日
Clean and comfortable rooms, friendly and helpful staff, and convenient amenities the staff's attentiveness, the quality of the breakfasts was spot on!
Linda
Linda,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 29 日
James
James,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 28 日
Hilda
Hilda,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 27 日
Directly under flight path, parking is a hidden fee.
Glenn
Glenn,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 25 日
Perfect location and accommodations.
Excellent sray and perfect location. Service was speedy and friendly. Roon was clean and spacious. Very comfortable. Free breakfast was good and effecient. Nice pool and perfect location. Price was unbeatable.
真实旅客
1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 21 日
Probably not another stay.
The beds were terrible and need to be replaced. You rolled to the center on 1 of them. The other bed was slanted to the right. The airplane departures were unexpected. Thanks for the free earplugs! The room and lobby was humid in April and had a slight older smell.