The receptionist didn't even acknowledge me standing at the front desk directly in front of her for a good 3-5 minutes as she continued a call on her personal cell phone. She finally took the confirmation page I had printed out I had set on the counter and began to work on the computer while still talking on the phone and never even greeting me. She finally said something after over 5 minutes of clicking around that the system was not working and thanked me for my patience. After 5 more minutes, she finally asked for my card and ID, but then said she couldn't chew the card to hold for incidentals but that she'd let me get my room card and I could pay that the next time I came to the front desk. I finally got to my room and prepared for bed when she called the room around 10:30 telling me I had to come back to the desk to pay at that time, which required getting redressed to go to the desk. It was a huge inconvenience and her lack of customer service and basic acknowledgement of me throughout the issue was unacceptable.
Jessica
1 晚行程
8/10
Stay was ok, pool, proximity to beach and balcony in room are all things I look for in a hotel. The major issue I had was that the site stated there is a hot tub, but there is not! What is “pictured” and assumed to be a hot tub is “a child’s pool”!
Abdul Malik S
1 晚行程
8/10
Nice public areas, friendly, helpful staff. Guest rooms could use an update. Noisy air conditioner. Breakfast decent, coffee not so much.
Frank
2 晚商务旅行
6/10
It did not feel the room was properly cleaned ahead of time. When I checked in and entered my room, the toilet seat was up and it was clear the toilet was used and not flushed.
真实旅客
2 晚行程
6/10
We reserved two rooms. One had a lot of hair on the bathroom floor, not swept. Other room had mildew on bed cover.
Martha
2 晚家庭旅行
2/10
Jevonte
2 晚行程
10/10
Farrah
2 晚行程
10/10
My stay was good and comfortable. Great staff and great service.
真实旅客
5 晚商务旅行
8/10
Joseph
1 晚商务旅行
10/10
Deja
1 晚行程
10/10
Lori
1 晚结伴旅行
10/10
Wendy who worked at the breakfast buffet was such an amazing positive person! I am so glad to have met her. She made the experience great
真实旅客
1 晚商务旅行
10/10
Andre
1 晚行程
10/10
Daniel
1 晚行程
6/10
leonard c
1 晚行程
2/10
Chavon
1 晚行程
2/10
Nakiya
1 晚行程
4/10
Never greeted at desk, before I checked in I had to use the restroom extremely bad, been holding for several hours…..had to tell front desk I’m about to pee in myself as he previously mentioned we don’t have available restrooms on lobby floor but after I shared I was checking in and panting around desperately he opened a restroom….The rooms felt old, it carried a old sting which made me and my friend uncomfortable to sleep under covers so we slept on top of them. Only reason I booked was bc of convenience and price
Bryant
2 晚结伴旅行
6/10
Serious repairs need to be made
Wendy
1 晚行程
10/10
Oliver
3 晚行程
2/10
I was told I can get a early check in and upon arriving the property, they told me I had to wait until 3PM
Covers were dirty
Hair in the bathtub, towels had rips and the toilet paper roll was basically finished upon check in