Definitely not the Courtyard experience I am used to getting!! When we arrived, we used the luggage cart but the wheel was semi-broken so it was extremely difficult to use. When I mentioned it to the front staff, they said they knew it was broken but didn't know where the other one was. We had 5 people in our room, but only 2 towels. I had to ask housekeeping for more towels. We got to our room and our toilet didn't work so maintenance had to come change the inside parts to make the toilet work. Our air conditioner was clearly broken and wouldn't keep the room cool. Luckily it was only 75 degrees outside so we kept the window open, but at night we were super hot. We took the kids to the pool and after about 10 minutes, my son discovered feces in the pool. We immediately made the kids get out and when I told the front desk person, she acted like this wasn't a big deal. And never did we see them drain the pool, so hopefully they shocked it, because they kept it open but we refused to allow our kids to go back in.