It was storming when we arrived, so I pulled into the carport. The shuttle driver rudely told me to move instead of pulling up so we could both fit. Check-in was worse—I waited nearly 25 minutes in line because only one receptionist was working, struggling to check people in while on speakerphone with support. With the hotel nearly full due to a soccer tournament, having just one person at the desk was absurd. Paying for parking here is outrageous—we’re in Manchester, not Boston—and with already high rates, not even including continental breakfast feels like a ripoff.
The room looked fine at first, but the bathroom was disgusting: hair on the shower wall, curtain, and floor, with rust and mold everywhere. I requested a low-traffic area for my dog but was placed by a busy exit. Thin walls meant hearing kids running the halls, stairways, and all outside traffic. On night two, we requested towels the receptionist promised to bring—never delivered. Housekeeping showed up day three while we were still in the room, so we only got towels and never knew what the schedule was.
Finally, despite being dog-friendly, there was no designated dog area and no outdoor trash cans for waste—only cigarette receptacles scattered around.
Highly disappointed with our stay and wouldn’t return due to the service provided & room conditions.