My brother and I stayed here in separate rooms, arriving at different times. When he checked in later that evening, I was already asleep. The next morning, he told me that his toilet was stopped up and he had to clean the bathroom floor, toilet, and tub himself.
I went to the front desk to show the manager the issue, but instead of addressing it properly, the manager claimed my brother had refused service which was untrue. The maintenance person had already asked him earlier if the toilet was still clogged, proving they knew about the problem the night before but waited until the morning (right before checkout) to respond.
When I questioned the situation, the manager became verbally aggressive and began cursing at me. I told him I would contact corporate, and he said he didn’t care who I called. He then called a supposed “security guard,” who told my brother to pack up and leave.
When I went to get our deposit back, the guard refused and physically grabbed me. I told him not to touch me, and when I said I would call the police, he began choking me to the point where I couldn’t breathe even saying, “You ready to go to sleep?”
This was an extremely frightening and unprofessional experience. No guest should ever be treated this way.