The receptionist was especially not helpful. We are an older couple and she had us in a second floor room. No elevators, so we had to lug our stuff up the stairs. We checked in right when normal check-in started and asked if there was any way we could be put in a first floor room. She refused saying the property was totally booked for the night. That had nothing to do with who went where, but that was her excuse not to help us.
The door to the room was difficult to operate. Had to push down very hard to get the door open. The phone in the room didn't work, and there was no stopper for the tub so my wife could not take the bath she was so looking forward to. When I brought these issues to the receptionist's attention, she said there were no stoppers for the tubs, said nothing about the phone, and offered no compensation for our trouble. They also did not accommodate our request for a bit of a later check-out again stating they were fully booked for that evening (seems to be a "go-to" excuse there).
