This is not a 4* hotel on any level.
Staff incompetence and slow to non-existent service made the stay very frustrating.
Parking was difficult as spaces are far too narrow for modern cars.
The only good thing about this hotel is their efficient air conditioning!
真实旅客
2 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 19 日
Hotel well situated hotel in pleasant grounds. Interior needs refurbishment but everything works. Staff were efficient and friendly. Restaurant staff were really helpful, attentive and went out of their way to help. Breakfast limited cold selection and reasonable warn choice that was of good quality. Food we had for evening meal was very good. The restaurant however needs refurbishment. We did not use the spa. We would stay again.
Nigel
Nigel,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 18 日
Just a two nights stay.
Nice, charming old hotel
anne lise
anne lise,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 17 日
Great location, building, room. Everything else was just average. Hate giving negative feedback but just felt like they were understaffed. Outside tables full of empty drinks, staff repeatedly came out and didn’t tidy up. Bar ran out of beer, even although not busy. Empty bottles from rooms left on ledge for over a day.
Room staff did great but considering price/previous ratings kind of feels like staff are going through the motions. Stayed in London, York this trip in similar hotels…. Unfortunately this was not up to same standard.
Michael
Michael,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 15 日
Nick
Nick,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 6 日
Claire
Claire,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 31 日
Comfortable and clean rooms.
Water on tap and coffee machine appreciated.
Toiletries were disappointing…hand wash and shampoo only, not quite the Elemis experience that was sold online.
Restaurant was dated, plastic (broken) plants and organised like a Victorian classroom…not sure who advertises that as elegant and romantic 😂
No views for us, other than the exit.
Service was ok, plates not cleared for ages and then not all plates taken until desserts ordered.
Food was good, although feel the starters weren’t prepared to order…
Buffet breakfast had a good selection of cold options but hot food limited - eggs were fried, no other options, and tomatoes had to be ordered 🙃
Spa could only be used between 2 p.m. and 11 a.m the following day…not great for us as we couldn’t check in until 7 p.m. and it’s children’s hour in the pool between 9 and 10 a.m.
Hotels with spas usually allow you to use the facilities after checking out and so, for that reason, I’ll not be staying at Frimley again.
Nina
Nina,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 22 日
Great stay again
Excellent stay, very comfortable, clean and lovely gardens to the front.
j
j,3 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 13 日
Simon
Simon,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 13 日
MARLENE
MARLENE,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 10 日
Mum and Dad's night away
We was given a nice room but the toilet was broken so needed to be moved the new room and bed was a lot smaller but the reception staff were extremely accommodating
The hotel itself is not very accommodating to disabled guest it does not have a lift to the rooms and no disabled access to the spa especially the pool
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 9 日
Excellent
Not my first stay, and as always very happy.
Excellent breakfast - and although the bacon and eggs are already gluten free, they offered to cook some separately for me to ensure no cross contamination
Angelique
Angelique,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 2 日
Clean enough but slightly dated. Unfortunately some of the bookings for dinner and spa had not been arranged (later transpired a system update had happened). Most of the staff we interacted with were lovely and did a great job, especially Charlie at dinner. But just felt like it was running on very low staff and there weren’t many around on reception, bar or at the spa.
Nathan
Nathan,2 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 30 日
A very pleasant stay
It's a perfect hotel for a single traveller. Reception is very helpful. The manager of the restaurant is very attentive. There was a great choice of breakfasts on offer.
Ms J H
Ms J H,5 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 30 日
Rachael
Rachael,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 26 日
Stuart
Stuart,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 26 日
I have stayed here a few times but it now looks very tired and in need of a refurbishment. The beds need updating as was not as comfy as when I stayed last year. The hotel was clean but the Spa was not, also in need of an update.
It seemed less value for money as food and drinks have increased quite a lot but I would condufer staying again as the Receptionist told me they were about to update rooms and amenities.
The breakfast was nice and had the usual choice of continental and full English.