Four Points is conveniently located near O'Hare Airport and provides airport shuttle service, which operates on a regular basis. The shuttle driver was helpful and friendly. The hotel itself is old and run-down, needing to catch up with deferred maintenance - areas needing new paint, dirty and dingey, dirty carpets. In the bathroom, the faucet was loose and almost seemed ready to fall off the sink. The electrical outlet in the bathroom was loosely attached to the wall, so that the hair dryer would go on and off because it couldn't get electricity - could be a shock and fire hazard.