I booked through hotels.com and the page froze during booking. I restarted and booked again. Hotels.com ended up charging me twice. I called immediately and was told they would work on a refund. After days of back and forth, Hotels.com claimed that Hampton wouldnt allow a refund even though it was obvious that I was booked twice for the same name and same night. I let the front desk know that one of the bookings was invalid and not to hold the room. After days of back and forth, Hotels.com claimed Hampton wouldnt allow a refund and the hotel told me that it was not them, this was a hotels.com thing. I am out $268 that hotels.com stole from me after their system froze. They are continuing to blame Hampton and stating that Hampton is the one blocking the refund. Any customer should be weary and book directly with hotels as Hotels.com has no issue stealing and lying. I have booked 100's of rooms over the years and was a gold member for many of those years because I travel alot for work. After being loyal to hotels.com all this time, they thanked me by stealing $268 from me and taking no responsibility at all. Shame on you Hotels.com and shame on you Hampton for working with such a shady service that has no care for their customers whatsoever.
Colt
Colt,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 20 日
Stay was fine
Kevin
Kevin,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 4 日
Michael
Michael,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 4 日
Convenient and clean.
Nikhil
Nikhil,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 31 日
K
Claude
Claude,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 13 日
Hampton Inn Roanoke/Hollins
Pet friendly
Michael
Michael,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 12 日
Valerie
Valerie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 3 日
virginia
virginia,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 1 日
Our room was clean. From the bathroom to the bedroom, we didn't find anything out of order. They did a good job.
Eric
Eric,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2024 年 12 月 29 日
Wifi was a problem and the check in clerk more personable
William
William,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 20 日
Joseph
Joseph,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2024 年 12 月 20 日
Staff was extremely pleasant and friendly they made me feel welcomed and important. Overall, a nice place, Mexican restaurant next door had really good food.
Larry D
Larry D,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2024 年 12 月 18 日
In need of updates. Staff grest
Kenneth
Kenneth,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 8 日
Carynn
Carynn,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 8 日
Marcus
Marcus,1 晚行程
Expedia真实住客点评
8/10 很好
2024 年 12 月 4 日
The hotel was packed so it was hard to park. Night manager wasn’t friendly but the morning manager was super nice.