The hotel is under renovation. We only know that after our confirmation. No lift, hotel offers to transfer the luggage to second floor. The smell is terrible, the a/c needs to turn up high to get rid of the smell. Although the room is big, the room layout is not user friendly, you can only wash your hands outside the bathroom, only one hook for hanging the clothes with bathroom.
Close to McDonald’s that you can have breakfast there
Pui Ki
Pui Ki,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2021 年 9 月 30 日
Yibin
Yibin,3 晚行程
Expedia真实住客点评
6/10 好
2013 年 10 月 16 日
真实旅客
Hotels.com真实住客点评
6/10 好
2013 年 10 月 14 日
真实旅客
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 27 日
The staff was amazing. But the room wasn't fully put back together after the remodel, tv wasn't connected, things weren't plugged in. That eco friendly toilet plugged 3 times and we had to unclog due to lack of staff. The gal who worked the breakfast also did amazing even though she didn't have anyone else helping her and your hotel was full with softball teams.
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 23 日
Kathy
Kathy,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 21 日
Staff was friendly and helpful, but hotel was undergoing a major renovation during our stay. The elevator was out of order.
Heather
Heather,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 12 日
Lanette
Lanette,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 11 日
Timothy
Timothy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 9 日
Rory
Rory,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 6 日
Rooms DO NOT have Sofa Sleepers!
1. Not informed hotel under renovation.
2. Reserved a room that sleep 5. Description says 2 queen beds a single sofa sleeper. Images shows a sofa sleeper. Told by front desk that there are zero sofa beds in the hotel since covid. Told in the whole hotel there are only 2 roll away beds. Because we booked through a third party they would not upgrade to a suite or offer a second room. This is a scam by the hotel to force third party apps to pay for the upgrade or second room. My husband chose to sleep on the floor before another dime was paid to this hotel.
3. Front deal was awful. Was told they could not provide my husband who had to sleep on the floor a comforter because they cost $500. Front desk clerk refused to allow us to talk to a manager.
4. Room had poorly painted over water damage to the ceiling.
5. There appeared to be another family in the same situation as us, with no solution for them either.
Colleen
Colleen,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 24 日
Cody henry
The room was moldy, it contained water damaged furniture and had a very mildew like smell. The lamp shades were damaged and the wall outlets lacked function. The elevator wasn't functioning and all but the first floor were being remodeled. I was uninformed of these issues before our arrival and due to the late checkin was left with no other options. For the price im extremely upset.
cody
cody,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 14 日
Room was clean enough but the bathroom ceiling was full of mold.
Andrew
Andrew,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 30 日
Camron
Camron,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 19 日
Really and hotel no elevator n we had a stroller smells so much like paint terrible
Christian
Christian,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 19 日
Kristen
Kristen,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 4 日
Hazardous for staying while in renovation conditio
The front desk told us after she had check us in that they is a renovation going on and that the elevator was not working so we have to take the stairs. Ok we walk up the stairs to find pail of paints, plastic covering on the floor and some doors leaning against the walls towards our room. It smells filthy and terrible that i just walk back down to cancell the reservation and was told i cannot cancell since we already checkin.
You must explain to your customer how the situation is before checking in and give us the options to check if we are ok or not with the condition.
Thus is nit acceptable for a health wise condtion so please do something with your policy and i expect a refund back.
Juan
Juan,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 30 日
Did not like that there was only 1 chair in the living room of this suite.
Verna
Verna,1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 4 月 16 日
Property was under construction. The staff would not let me add my membership to earn points.
Kreshnik
Kreshnik,4 晚行程
Expedia真实住客点评
2/10 很差
2025 年 4 月 11 日
Staff was great. I had a broken TV and they fixed it right away. They handled the issues with the construction well with guests
Keisha
Keisha,2 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 4 月 10 日
Claus
Claus,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 6 日
Justin
Justin,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 2 日
Francisco
Francisco,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 28 日
Brandon
Brandon,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 26 日
Avoid this property
We booked at this DoubleTree without looking at the reviews based on all past positive experience with DoubleTree. This is by far the most disgusting hotel property we've ever booked at. We requested a refund on our reservation directly with the hotel and with hotels.com but were denied. The room had a foul smell and was not clean. The elevator was out of order, and an employee was smoking less than 10 feet from our vehicle upon check in and a number of homeless people were in the parking lot. We did not stay at the hotel. I am amazed that hotels.com and the DoubleTree would allow this property to represent their brands.