When I made the reservation for the room, I specifically requested a handicap room, knowing that they are suppose to have a walk in shower of a roll in. Had neither one, I have a bad back and right knee hard to get into a tub shower. NO water pressure, there was a shower chair to put in the tub, would not fit like it is suppose too. ad t turn it sideways, still to long, had to use it, first time I have taken a shower sitting in a chair facing the bathroom. Also was under the impression that our room would be serviced every day. We had one towel, one hand towel and one wash cloth to last us for 3 nights or days. It took a genius to find the guide for the tv.one of the lights next to the bed did not work. Chain at the desk would not roll on the carpet squares on the floor. Receptacle were not located like they should have been according to the building codes. Entrance door from the hallway would not close by itself, no closer. the entrance door at the end of the corridor would not lock