Basement room located next to the external service route stairs had not curtain or black out blind. Basement accommodation and corridor are substandard for the price and need upgrading.
Colin
Colin,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 28 日
Bed comfortable,no issues .Dis not have breakfast but sufficient coffee and tea,although no decaff options
Only complaint,I was only there for 1 night and the staff were trying to get in to clean my room well in advance of check out time .Actually tried to open door in to my room
CARMELO
CARMELO,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 27 日
Really late check in
My room wasn’t ready at 15:30, and I was told out would be a little while longer. I was due to an appointment at 1600 so could not check in until 2300 after I had done what I had to do.
Phil
Phil,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 26 日
David
David,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 20 日
Lisa
Lisa,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 15 日
Disaster Weekend.
We arrived at the Hotel which is very basic.We were made to pay for our stay which was supposed to be already paid by Hotels.com t save our booking I paid £628.75.Later that day we found out that the Concert we had come to London to see, on Sunday evening had been cancelled.(ELO playing at Hyde Park). We tried to find a Show to attend but everything was booked.We decide to abandon the trip.We told the Hotel we would not be staying on Sunday night.We checked out at 12Midday on Sunday.We tried to get in touch with Hotels .com Customer Service without success..So I have been charged twice for 2 nights,With the added comfort that booking directly with the hotel would have saved some of the Expense of a wasted weekend.Please get in touch with me to sort this out.
Derek
Derek,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 12 日
Malcolm
Malcolm,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 11 日
Sasheen
Sasheen,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 10 日
Poor
Tiny room, claustrophobic, no air, busy
Kathy
Kathy,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 5 日
Vi fik et familie værelse i kælder niveau, men airconditionen fungerede ikke og der var cirka 30 grader i London de dage vi har der. Der var ikke andre værelser ledige og vi fik at vide at maintenance ville se på det, men der skete ikke noget.
Mads
Mads,4 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 4 日
Hostel > this hotel single rooms
The lobby was well presented but from there on out it was not a pleasant stay. Staff was OK, rooms in the basement are noisy, hot, ACs did not work, and the bathroom smelled like sewage/mold. Linens appeared clean, but everything on the basement floor smelled not good and it felt like you were staying in a closet. For the price I would’ve rather booked a private room in a hostel. Not worth it in my opinion
真实旅客
1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 3 日
jeanette
jeanette,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 30 日
Pleasant Hotel
Nice hotel, has the basics and was very cheap for what you get considering London prices. Bedroom was quite small but had everything needed. We did however, only find one plug which wasn’t ideal. Overall great.
Helena
Helena,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 30 日
Maxime
Maxime,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 30 日
Mikael
Mikael,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 28 日
Péssimo hotel
Não se hospedem nesse hotel. De 4 estrelas não tem nada ( está mais para 2 estrelas). Atendimento péssimo, o gerente é grosso, assim como os atendentes. Me cobrou metade do valor de uma diária para eu conseguir um early check in ( 4 horas antes), entrei no quarto tinha fio de cabelo na cama. Para piorar quando fui dormir encontrei um rato ( exatamente isso) no quarto as 23:00, fui reclamar, me mudaram para um quarto menor do que o que eu estava e ao reclamar de novo me colocaram num quarto maior ( que estava com lençol rasgado) enfim, não recomendo, não volto nunca mais.
DANIELA
DANIELA,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 27 日
Undermåligt
Muggigt hotell. Trevligt bemötande men undermåliga rum. Dålig luft, trångt, ofräscht, lyhört. Fick först ett rum i källaren, fick trevligt bemötande när jag bad om att få byta men det nya rummet var inte mycket bättre. Usch, London är vidrigt ut ett hotell-hänseende.
Emil
Emil,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 26 日
Lewis
Lewis,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 23 日
Catherine
Catherine,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 20 日
Bra service i receptionen. Frukosten är bättre än den oftast är i England.