Hotel Lucerna Ciudad Juarez

Property class: 4.5
Luxury hotel with outdoor pool, near Hospital de la Mujer

Choose dates to view prices

When you stay at Hotel Lucerna Ciudad Juarez, you'll be in a great location, within just a 10-minute walk of Hospital de la Mujer and Plaza de las Americas. Guests can take a dip in the outdoor pool or grab a bite to eat at Acueducto, which serves breakfast, lunch, and dinner. This luxurious hotel also features a bar/lounge, a 24-hour fitness center, and a fitness center. Fellow travelers love the helpful staff.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Free babysitting
  • 24-hour fitness center
  • 24-hour room service
  • 24-hour business center
  • Business center
  • Terrace
  • 24-hour front desk
  • Garden
  • Car rentals on site

For families (6)

  • Babysitting (free)
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
The current price is CNY828
CNY996 total
includes taxes & fees
Oct 14 - Oct 15

Why we love this property

Exceptional dining
Culinary journeys unfold at this hotel's restaurant. Guests can start their day with a buffet breakfast and round off evenings at the stylish bar.
Premium comfort
Drift into dreams on premium bedding with blackout drapes. Step onto a private balcony, wrapped in plush bathrobes, with 24-hour room service at hand.
Garden views
Marvel at the beautifully maintained garden in this luxury hotel, creating a serene retreat in the heart of the bustling city center.

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Single Room Deluxe

A hotel room with a bed, bedside lamps, a desk, a chair, and a large window with curtains.

Single Room Deluxe

  • Sleeps 2
  • Free wired internet

View all photos for Double Room Deluxe

A hotel room with a bed, a desk, a chair, a TV, and a large window with curtains.

Double Room Deluxe

  • Sleeps 4
  • Free wired internet

View all photos for Single Room Executive

A hotel room with a bed, a desk, two chairs, a lamp, and a view of the outdoors.

Single Room Executive

  • Sleeps 2
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed, Balcony

A hotel room with a large bed, a desk, a chair, and a view of the outside.

Deluxe Room, 1 King Bed, Balcony

8.6 out of 10
Excellent
(46 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Double Room, Balcony

A hotel room with two beds, a balcony, and a city view.

Deluxe Double Room, Balcony

  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Lucerna Select, 1 King Bed

A hotel room with a large bed, two bedside tables with lamps, a chair, a small table with a cake, and a balcony with a city view.

Lucerna Select, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Lucerna Select, 2 Double Beds

A hotel room with two beds, a desk, a chair, and a large window offering a city view.

Lucerna Select, 2 Double Beds

  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

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About the neighborhood

Map
Paseo Triunfo De La Republica 3976, Ciudad Juárez, CHIH, 32200

What's nearby

  • Plaza de las Americas - 5 min walk - 0.5 km
  • Ciudad Juárez Art Museum - 10 min walk - 0.9 km
  • Estadio 20 de Noviembre - 12 min walk - 1.0 km
  • Paso del Norte Cultural Center - 14 min walk - 1.2 km
  • Chamizal Federal Public Park - 4 min drive - 2.3 km

Getting around

  • Ciudad Juarez Intl. Airport (CJS) - 23 min drive
  • El Paso International Airport (ELP) - 26 min drive
  • El Paso Union Depot - 20 min drive
  • Area shuttle

Restaurants

  • ‪Sanborns Ciudad Juárez - ‬2 min walk
  • ‪La Abeja - ‬7 min walk
  • ‪Crisostomo - ‬7 min walk
  • ‪Burritos Lala - ‬5 min walk
  • ‪Applebee's - ‬3 min walk

About this property

Hotel Lucerna Ciudad Juarez

  • When you stay at Hotel Lucerna Ciudad Juarez, you'll be in a great location, within just a 10-minute walk of Hospital de la Mujer and Plaza de las Americas. Guests can take a dip in the outdoor pool or grab a bite to eat at Acueducto, which serves breakfast, lunch, and dinner. This luxurious hotel also features a bar/lounge, a 24-hour fitness center, and a fitness center. Fellow travelers love the helpful staff.

At a glance

Hotel size

    • 138 rooms
    • Arranged over 7 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
    • Free babysitting

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:00 AM–noon
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Free babysitting

Working away

  • 24-hour business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Wedding services
  • Porter/bellhop

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness center
  • An outdoor pool
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 32-inch TV
  • Premium satellite channels

Home comfort

  • Heating
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Dining

Acueducto - This restaurant serves breakfast, brunch, lunch, and dinner. Open daily.

Fees & policies

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 10:00 PM

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The deposit amount is equivalent to 1 night if paid in cash.

Also known as

Hotel Lucerna Ciudad Juarez
Lucerna Ciudad Juarez
Lucerna Ciudad Juarez Hotel
Lucerna Hotel Ciudad Juarez
Lucerna Ciudad Juarez
Hotel Lucerna Ciudad Juarez Hotel
Hotel Lucerna Ciudad Juarez Ciudad Juárez
Hotel Lucerna Ciudad Juarez Hotel Ciudad Juárez

Frequently asked questions

Does Hotel Lucerna Ciudad Juarez offer free cancellation for a full refund?

Yes, Hotel Lucerna Ciudad Juarez does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Lucerna Ciudad Juarez?

Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 10:00 PM.

Are pets allowed at Hotel Lucerna Ciudad Juarez?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Lucerna Ciudad Juarez?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Lucerna Ciudad Juarez?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.

Is there an onsite casino at Hotel Lucerna Ciudad Juarez?

No, this hotel doesn't have a casino, but Sunland Park Racetrack and Casino (15-min drive) and Speaking Rock Entertainment Center (18-min drive) are both nearby.

What is there to do at Hotel Lucerna Ciudad Juarez and nearby?

Hotel Lucerna Ciudad Juarez has an outdoor pool and a 24-hour fitness center, as well as a garden.

Are there restaurants at or near Hotel Lucerna Ciudad Juarez?

Yes, there's an onsite restaurant, Acueducto.

Does Hotel Lucerna Ciudad Juarez have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hotel Lucerna Ciudad Juarez like?

Hotel Lucerna Ciudad Juarez is in the heart of Ciudad Juárez, a short 17-minute walk from Paso del Norte Cultural Center and 8 minutes' walk from Plaza de las Americas.

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Reviews

Hotel Lucerna Ciudad Juarez Reviews

8.8

Excellent

8.6

Cleanliness

8.4

Amenities

9.0

Staff & service

8.2

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as very good, delicious, and excellent with a wide variety of options. (19 reviews)
  • The restaurant offered good food and friendly staff, with some reviewers praising the breakfast and bartenders. (17 reviews)
  • The pool was a highlight, described as very nice, great, excellent, and a great place for kids. (13 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Room
Service staff
Air conditioning
Location
Restaurant
Breakfast
Lobby
Bed
Bathroom
Food

Reviews

Verified review

10/10 Exceptional

The staff was on top of everything anytime I asked for anything and they were always efficient and kind!
Verified review

10/10 Exceptional

Hotel is a bit dated, only one elevator worked since they are renewing some of the areas which is great. Staff feels like they have an attitude even if they are polite. I do enjoy staying here, pool is great, renewed rooms are great.
Verified review

10/10 Exceptional

Staff was so kind and really made the experience luxurious
Verified review

10/10 Exceptional

Awesome nice and quiet place, good breakfast and everything close to this location
Verified review

10/10 Exceptional

Awesome friendly staff
Verified review

10/10 Exceptional

Great location,excellent service, nice rooms and complementary breakfast! Our new favorite hotel in Juarez!
Verified review

10/10 Exceptional

Everything was perfect the breakfast was amazing
Verified review

10/10 Exceptional

Good hotel .nice customer service. Buen hotel .buen servicio al cliente. Nice restaurant environment. Buen restaurant. Agradable ambiente
Verified review

10/10 Exceptional

Amazing staff but one Monique i think her name is. Everyone else was really nice to us made us feel very special. Loved Hugo and Oscar great customer service thank you will be back
Verified review

10/10 Exceptional

We had a 3 day, 2 night stay and it was such a lovely time. Our room was nice and clean, staff is super friendly and the our pool view was so nice.
Verified review

10/10 Exceptional

The staff were attentive and friendly. The room was clean and comfy
Verified review

10/10 Exceptional

The staff went out of their way to make us feel comfortable.
Verified review

10/10 Exceptional

Clean rooms and very professional staff
Verified review

10/10 Exceptional

Very clean room and the staff was excellent. Comparable to a nice Hilton or Marriott. I short great - very quiet and darkening curtains. Highly recommend.
Verified review

10/10 Exceptional

Great customer service room was clean all went as planned.
Verified review

10/10 Exceptional

Great view and nice property
Verified review

10/10 Exceptional

Exellent pool
Verified review

10/10 Exceptional

Loved the service, room was really clean and really enjoyed the pool. I will come back!
Verified review

8/10 Very good

Clean place
Verified review

10/10 Exceptional

I very much enjoyed my stay at Lucerna. It is clean, affordable, staff is super hospitable! The breakfast at the restaurant in not included but it's a discounted rate and it is DELICIOUS, we also had wings and fries from there which were also great. Drinks at the bar are made to order, fresh! The breakfast included in your stay is on the 6th floor, it is limited but it also very delicious and serves is good. They also have a happy hour on the 6th floor which is very enjoyable ! The pool area and pool could be a little cleaner but it was also nice. They also provide transport to consulate appointments. Ivan is a staff member and he was awesome, he was a serve at HH, bellhop, driver all the things! The server in the evening time I forgot his name but he was also ver accommodating! Very safe, stores are walking distance, secure parking available if needed.
Verified review

10/10 Exceptional

All good end clean
Verified review

6/10 Good

The Roma are a little beatb down and the ac doesnt cool properly. Staff is amazing though and the pool is great. Rio Grande mall within two blocks and a lot of restaurant around.
Verified review

6/10 Good

I've stayed here for years but this hotel seem to be dropping in quality a little bit. the hot tub hasnt worked the last 3 times ive stayed. the bed we had in our room was broke it kept poping out of the bed rail or clank everytime we moved. the room had a funky smell. The service is always great.
Verified review

6/10 Good

Staff is good upgrade was good only thing wrong no hot water
Verified review

4/10 Fair

We have stayed at this hotel several times and the staff is always nice and extremely professional. However on July 5 our one night stay was not good. Our room (719) had a very bad damp/not clean smell. There was evidence of previous leaking in a few spots in the ceiling and the sheets and carpet had the same smell. It doesn’t appear that the room had been recently used or cleaned in a while. We slept with the balcony open in triple digit heat just to air it out.