2/10
Place has good potential BUT Management must improve! The building has cracks at the front not sure if they were examined. One room was very smelly like old mould and cold with no heating, which I don’t expect in May and the second room didn’t have basics such as kettle and do not disturb sign, room was filthy and I asked it to be cleaned, which they did to be fair. Pillows are not comfortable. Pool is 1.2m deep just enough for children to swim, pool water was dirty. Jacuzzi was meant to be cleaned on Wednesday as sign suggested but on Tuesday it was already out of order.
Food was lovely but on the last night the staff refused to allow me into empty restaurant (quite literally empty) as I didn’t make prior booking and they didn’t have enough cutlery … such a ridiculous statement to make! After complaining to Matt the manager they fed me in the end and free of charge, which was nice. The management must review their operational processes and improve upkeep
Tatiana
4 晚商务旅行