1)图片與實際房型不符合
2)房間裏未開的紅酒不見,我曾要求服務人員隔日送回,仍然未送回,飯店主管知曉後也有要求他們再次送回,但是服務人員仍然不理會,経我又反應,主管單位才知曉,雖然後耒有處理,但是五星飯店有如此怠慢的態度,顕然管理有問題。
3)最後一天飯店主管給予3:00PM late check out的優惠,但是當日櫃枱人員仍然打電話要求立即退房,原因是有人已經要搬入,距離飯店主管給的時間還有二小時.....。
這個五星級酒店應該多降二級。
Jenny
1 晚家庭旅行
6/10
飯店交通很方便,不过清潔人员尚需再教育,誠実度不足
Jenny
3 晚家庭旅行
10/10
Lina
1 晚家庭旅行
10/10
很舒服!
Haosen
2 晚家庭旅行
8/10
華麗、可以一試
真实旅客
1 晚浪漫旅行
8/10
服務欠精細
真实旅客
1 晚浪漫旅行
6/10
compared to other 5 star hotels, i can only say this one is so far so good
Staff is not very helpful, no matter the bellboy in the front door , or the house keeping
It took a hour to wait for the house-keeper to get my box tissues and slippers. i think the hotel can improve more about their staff training.
i think the most impressed thing in the hotel is their classic decoration, it's really nice and beautiful.
真实旅客
1 晚行程
6/10
Old fashion hotel with limited TV choices and strange access to gym.
Very good location, hundreds bars and restaurants nearby. Once they knew our flight at 10pm, they offer late check out until 4pm and really helped a lot! Staff can speak fluent english which is rare in Madrid
Lai La
2/10
Es un hotel donde la privacidad, no la cuidan
gerardo
1 晚行程
8/10
Jakob
1 晚商务旅行
8/10
Great staff and service. Very accommodating, and the front desk, concierge and entire hotel was very kind and met every effort.