All services are quick and reliable. Whether it is food and drinks at the pool or room service or a request for extra towels , everything is there as quickly as possible. The food is excellent. I had breakfast, lunch and dinner there at least once daily. The food is well seasoned and tasty.
Linda
Linda,7 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 7 日
Watch out for larger groups!
We love the property and have visited over a dozen times. This trip was with my three brothers and wives and we made plans in January. Roughly a week before our visit, I received a call telling me, "a group has reserved the cabanas and we can't fulfill your reservation. We're moving you to the family pool". We made our reservations almost three months in advance and didn't want to be in the family area with children (we have 9 of our own between the four families). I think it's really "bush-league" to move us a week out when we're planning 12 room nights over the three days. We ended up at the Family pool at a discount but this wasn't about the money, it was about respecting your guests (my wife is Titanium level, my brothers and I are also Bonvoy elite levels). As I told the woman who called, in addition to playing golf, dining, reserving the cabanas and so many other things, we spent a lot of money there and would have likely chosen another resort back in January if we were told there weren't any cabanas. Not sure the decision is one that Bonvoy corporate would understand.
Scott
Scott,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 31 日
barbara
barbara,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 17 日
Craig M
Craig M,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 10 日
Tom
Tom,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 26 日
Bret
Bret,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 10 日
Adrian
Adrian,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 7 日
Michael
Michael,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 5 日
Pool area dirty
Scott A
Scott A,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 4 日
Matthew
Matthew,4 晚行程
Expedia真实住客点评
6/10 好
2024 年 12 月 31 日
Dean
Dean,3 晚行程
Expedia真实住客点评
8/10 很好
2024 年 12 月 21 日
This was my first visit to Phoenician and check in was pleasant. Sarah, I think was her name was especially nice! It’s a beautiful property- with great views.
Some feedback- better coffee in the rooms; check to make sure everything works when rooms turnover. And make the rooms smell fresh.
Also, a Shuttle to and from Old town would be a nice touch, as well. Overall a very nice experience.
Danielle G.
Danielle G.,4 晚行程
Expedia真实住客点评
8/10 很好
2024 年 12 月 6 日
Lynn
Lynn,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 2 日
MIN SUNG
MIN SUNG,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 26 日
PEGGY
PEGGY,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 19 日
Drew Alan
Drew Alan,3 晚行程
Expedia真实住客点评
8/10 很好
2024 年 11 月 7 日
David
David,3 晚行程
Expedia真实住客点评
8/10 很好
2024 年 10 月 22 日
We stayed for two nights/one day at the Phoenician with our 4 and 6 yo kids. The reason my overall rating is not excellent is because the splash pad, waterslide and whirlpools were all broken the day we were there. The splash pads and whirlpools did get going midafternoon, but the waterslide remained out of order. The games room was available and we played some foosball, pool and air hockey, but two of the 4 arcade games were out of order. When travelling with two young kids....what else are you supposed to do with them in a fancy resort! The kids water area was the main reason we picked the Phoenician.
The building itself is very nice, the rooms are large, the staff are incredibly kind and friendly and the food was delicious. Would I stay here again with my kids? No, unless there was a way to ensure the kid water activities area was fully functional. Would I stay here again with my partner, or on a friends trip? Yes.
Rachel
Rachel,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 12 日
The steak restaurant the fifth floor of the main hotel is one of the best I’ve ever had the pleasure of dining in. So Pool is expensive and gives you plenty of room to distance yourself while enjoying the water.
richard
richard,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 9 日
Gabriel
Gabriel,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 9 月 30 日
A beautiful resort! Very relaxing. The rooms are amazing!
Beth
Beth,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 28 日
Brandon
Brandon,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 9 月 23 日
Took the kids and grandkids for a three night trip (ages 2-68). A lot of activities at the resort for Labor Day weekend for the grandkids. Although it was hot, we enjoyed the pools and other special events. Short Uber ride to old town Scottsdale for evening meals. Staff at resort were great.
Mike
Mike,3 晚家庭旅行
Expedia真实住客点评
8/10 很好
2024 年 9 月 23 日
Attentive Service & Good Restaurants
The service provided by all of the staff from the front desk to the restaurants was excellent. The rooms & pool area are due for an update.
Tracey
Tracey,3 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 9 月 15 日
We really loved the hotel for its rooms, amenities, and dining options. The Steakhouse, breakfast in the room and poolside snacks were great. The spa was also exceptional. The only reason we gave it a 4 star instead of 5 is because the front desk charged us $2157 on our 3rd day. When we asked them about it they said that they estimate what they think I would spend on my last day and they will credit me in 3-4 days. We had spent $900 on the spa and food prior to the charge. So they estimated 2.5 times that for my spending. It made no sense and so I gave them a 4 star review instead of 5