JW Marriott is in an excellent location in Polanco. ALL The staff is very courteous and super friendly.
I only have two suggestions for the hotel that I think would make the guests even more comfortable. Provide more drinking water in the rooms. And our pillows were a little too firm. I would like to have softer pillows. Other than that JW Marriott is awesome.
Moe
5 晚结伴旅行
10/10
Brenda C
2 晚行程
10/10
Poupak
3 晚行程
10/10
Samuel
2 晚行程
10/10
SALVADOR ALEJANDRO
2 晚行程
10/10
Louis
4 晚行程
10/10
CRISTINA
3 晚行程
10/10
It was a great stay, my third at this location and it will not be my last. The staff is excellent. It’s weird they didn’t ask for a credit card at check in for incidentals. Made it a little confusing because I couldn’t charge anything to the room. Other then that they stay was perfect
Brett Arthur
2 晚家庭旅行
10/10
Such a great property in the best neighborhood! Great dining options. The staff was so friendly. Will only stay here on future visits.
Tammy M
9 晚浪漫旅行
6/10
Great location and walkable to various restaurants. Hard to get hold of anyone or front desk to request even water for room. No one answered the phone. Tried many times.
Rajesh
3 晚行程
10/10
Clara
3 晚行程
4/10
I paid in advance but had an emergency and have to go back one night before the schedule; they can't reimburse me the night because I paid in advance... this is something crazy. Usually I'm a Marriott guest but they didn't care. So disappointed.
RODOLFO MAYA
2 晚商务旅行
10/10
The staff was incredible and the food was delicious at the hotel
Kelly
5 晚家庭旅行
10/10
JOCELYN
3 晚行程
10/10
Bem localizado, limpeza nota mil e atendimento
Marialva
4 晚行程
10/10
Nice place
Andrew
3 晚行程
10/10
Pedro
3 晚行程
10/10
Ximena
1 晚行程
10/10
Lisa
6 晚行程
10/10
Beyond my expectations but so was Mexico city!
Guadalupe
5 晚家庭旅行
10/10
Excellent service- kind and attentive staff. Great for couples or families. Near the park you can walk to. Easy to get an Uber when needed! Highly recommend
David
10/10
Karla
2 晚行程
10/10
This was by far the best hotel we’ve stayed at in many years. The people were incredibly friendly. The dining options were amazing the best bed the best shower the best room we’ve had in a long time.