We waited nearly an hour for someone off property to meet us. No Lobby, so we stood in dim hallway to meet for near a hour. That evening, we realized the permanent ac unit wasn’t working. There was another Portable unit sitting in the corner, unhooked without vent hose or proper plugin! We used our own Euro conversion plug. It sent as much hot air from motor back into the room! It wasn’t vented through window had no vent hose. We made 5 different calls and NO Maintenance ever showed up as we were advised they would! After sleeping in 90 degrees we all got sick! Stairwells are so narrow, dark, and steep. We had to haul our own luggage up the stairs to 2 separate elevators and uneven stairs to 5th floor: I can’t imagine an elderly person being able to do this. This property was updated nicely, but then they stopped at service and maintenance. Also the double sofa pullout did NOT pull out into a bed much less a double. Only pull out was for storage underneath! Extremely poor advertising, poor communication, and service in addition to the poor ac conditions! This property is advertised with “air conditioning and double pull out sofa”… we are awaiting refund through Expedia!
