If I could give the rating in minus for staff, service and comfort, I would have given that. We booked a room for 2 adults and one 9 yr old child and we had one normal sized double bed in the room only. when we asked why theres no extra bed or seating for a child, their excuse was that only you have a problem, all the other children until the age of 12 sleeps with their parents in their bed. Made us feel that we surely don't belong to this world. All they could offer was a free cancellation at midnight when we had checked in. There were no kettle/tea, locker or intercom in the room. The staff were not helpful at all and in breakfast when we asked if there were any alternatives for milk due to allergies, the manager told us that in €14 breakfast you can't get almond milk, this was so humiliating. It wasn't us who decided on the charges for their breakfast, we paid what was on the website. NEVER GOING THERE AGAIN!!